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Technical Customer Support Specialist Jobs (NOW HIRING)

Hydropoint

Technical Support Specialist

Boise, ID

$20 - $22/hr

We are currently seeking a motivated bilingual (Spanish-English), customer-oriented Technical Support Specialist to fill an onsite, office-based support position. The primary objectives of the ...

Mastercool

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HVAC & Automotive Technical Support Specialist

Randolph, NJ · On-site

$20 - $22/hr

We're hiring a Technical Support Specialist to be the front line between our customers and our product expertise. This is a hands-on, office-based role at our Randolph, NJ headquarters. You'll spend ...

Ameta USA

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Technical Support Specialist

City Of Industry, CA · On-site

$50K - $60K/yr

We are looking for a motivated entry-level Technical Support Specialist who is eager to build a ... What You'll Do * Assist customers with setup and troubleshooting of IP cameras, NVRs, networking ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Customer support and issue escalation You'll act as the frontline technical resource helping ...

Puzzle.io

Customer Support Specialist

San Francisco, CA · Remote

$53K - $60K/yr

What We're Looking For As a Customer Support Specialist, you'll be on the front lines ensuring our ... Provide Technical Customer Support: Be the first responder for customer questions across support ...

Breathing Color

Customer Support Specialist

Austin, TX · On-site

$45K - $50K/yr

Customer Support Specialist Job Title : Customer Support Specialist Job Location : 301 W. Howard ... This role involves actively assisting customers in resolving a range of technical issues ...

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How much do technical customer support specialist jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for technical customer support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Specialist, and why are they important?

To thrive as a Technical Customer Support Specialist, you need strong problem-solving skills, technical troubleshooting ability, and a solid understanding of relevant products or software, often supported by a degree in IT or related certifications. Familiarity with CRM systems, ticketing platforms, and remote diagnostic tools is typically required. Outstanding communication, patience, and active listening skills help build rapport and resolve customer issues efficiently. These skills are crucial for delivering effective support, ensuring customer satisfaction, and maintaining positive relationships with clients.

What are some common challenges faced by Technical Customer Support Specialists, and how can they be managed effectively?

Technical Customer Support Specialists often encounter challenges such as troubleshooting complex technical issues, managing high volumes of inquiries, and communicating solutions clearly to users with varying technical backgrounds. To manage these effectively, specialists rely on strong problem-solving skills, continuous learning, and teamwork. Regular training sessions, access to up-to-date knowledge bases, and collaboration with engineering or product teams are essential for staying current and providing accurate support. Developing good time management and stress-reduction techniques also helps maintain performance during peak periods.

What does a Technical Customer Support Specialist do?

A Technical Customer Support Specialist assists customers by resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer product-related questions, and escalate complex problems to higher-level technical teams if necessary. These specialists often communicate with customers via phone, email, or chat, ensuring a positive support experience. Their goal is to help customers use products effectively and resolve any technical concerns quickly and accurately.
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Technical Customer Support Specialist jobs near you
Infographic showing various Technical Customer Support Specialist job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 1% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,127 per year, or $27 per hour.
Supervisor, Technical Customer Support

Supervisor, Technical Customer Support

Tesla

Draper, UT

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Tesla rating

8.5

Company rating: 8.5 out of 10

Based on 661 frontline employees who took The Breakroom Quiz

1st of 44 rated automakers

Job description

What to Expect

Tesla Technical Customer Support Supervisors are proactive, hands-on leaders who guide a team of 16-22 Technical Customer Support Specialists toward delivering exceptional customer experiences. In this role, you will build and maintain strong relationships across internal departments including Energy Operations, Finance, Legal, Interconnections, Pre PTO, Property and Title and work cross-functionally with those teams to resolve issues, drive continuous improvement, and eliminate root-cause defects.

You will coach, develop, and audit Technical Customer Support Specialists to ensure quality, consistency, and alignment with Tesla's Measures of Excellence. As a front-line leader, you'll not only support escalations and complex cases but also serve as a subject matter expert on Tesla's energy products and policies.

What You'll Do
  • Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction
  • Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution
  • Conduct call and chat audits to maintain quality standards and ensure adherence to procedures
  • Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns
  • Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla's customer experience pillars: Communication, Advocacy, and Education
  • Collaborate cross-functionally to address customer concerns and escalate feedback to leadership
  • Support new hire training, facilitate team meetings, and lead special projects as needed

What You'll Bring
  • Proven leadership and communication skills in a customer support environment
  • Experience with collaboration tools such as SharePoint and Microsoft Office
  • Strong organizational skills, attention to detail, and sound judgment aligned with Tesla standards
  • Demonstrated success in coaching, training, and developing high-performing teams
  • Critical thinking, reporting, presentation, and delegation capabilities
  • Familiarity with Tesla Energy product terminology and contract structures

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Medical plans > plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D
  • Short-term and long-term disability insurance (90 day waiting period)
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

What Tesla employees say

Pay

Benefits

Hours and flexibility

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