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Technical Support Agent Jobs (NOW HIRING)

Unity Scotland

Technical Support Agent

Columbus, OH · On-site

$19 - $21/hr

Unity Scotland USA Technical Support Agent Position Location: Columbus, OH About Unity Scotland USA Unity Scotland USA, based in the vibrant city of Columbus, Ohio, is a branch of our globally ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

IDEAL CANDIDATE PROFILE Technical Support Agent Lucas Systems, Inc. Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle Software, Hardware, Professional ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

IDEAL CANDIDATE PROFILE Technical Support Agent Lucas Systems, Inc. Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle Software, Hardware, Professional ...

Lucas Systems Inc

Technical Support Agent

Easley, SC

IDEAL CANDIDATE PROFILE Technical Support Agent Lucas Systems, Inc. Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle Software, Hardware, Professional ...

Bulb Inc

Technical Support Agent

Lafayette, CO

Technical Support Agent Technical Support Agent - Lafayette, CO - Full Time *WE ARE NOT CURRENTLY HIRING FOR THE TECHNICAL SUPPORT AGENT POSITION BUT ARE ACCEPTING RESUMES FOR FUTURE CONSIDERATION*

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Wellinks

Technical Support Agent

New Haven, CT · On-site

The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and ...

Wellinks, Inc.

Technical Support Agent

New Haven, CT · Remote

The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race ...

NextLink

Technical Support Agent

Euless, TX · On-site

Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race ...

Nextlink

Technical Support Agent

Euless, TX

Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race ...

NextLink

Technical Support Agent

Euless, TX · On-site

Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race ...

Nextlink

Technical Support Agent

Hudson Oaks, TX

Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race ...

PAR Technology

Technical Support Agent

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

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Technical Support Agent information

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How much do technical support agent jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Agent, and why are they important?

To thrive as a Technical Support Agent, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and common software, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and CRM platforms is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies ensure efficient issue resolution and high customer satisfaction, which are critical for organizational reputation and productivity.

What are some common challenges Technical Support Agents face when troubleshooting customer issues remotely?

Technical Support Agents often encounter challenges such as limited access to the customer's environment, varying levels of user technical proficiency, and incomplete problem descriptions. Successfully overcoming these hurdles requires strong communication skills, patience, and the ability to ask probing questions to clarify issues. Agents typically rely on remote diagnostic tools and step-by-step guidance to resolve problems efficiently, all while maintaining a positive customer experience.

What are Technical Support Agents?

Technical Support Agents are professionals who assist customers in troubleshooting and resolving technical issues related to products or services, such as software, hardware, or network systems. They may provide support via phone, email, chat, or remote access. Their responsibilities often include diagnosing problems, guiding users through solutions, documenting issues, and escalating complex cases to higher-level technicians. Technical Support Agents play a crucial role in ensuring customer satisfaction and maintaining the functionality of technology products.

What does a technical support agent do?

A technical support agent assists customers or users by diagnosing and resolving hardware, software, or network issues. They often communicate via phone, email, or chat, use troubleshooting tools, and may document solutions to improve support processes.

What is the difference between Technical Support Agent vs Customer Service Representative?

AspectTechnical Support AgentCustomer Service Representative
Required credentialsHigh school diploma; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; no technical certifications typically required
Work environmentCall centers, IT departments, remote technical supportCall centers, retail, service centers, customer service departments
Industry usageIT, technology, electronicsRetail, banking, telecommunications
Common search intentTechnical troubleshooting, product support, IT helpBilling inquiries, service issues, general questions

The main difference between a Technical Support Agent and a Customer Service Representative lies in their focus and expertise. Technical Support Agents handle technical issues, troubleshooting, and product-specific problems, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries, billing, and service-related questions without specialized technical knowledge. Both roles are essential in customer-facing industries but serve different needs.

More about Technical Support Agent jobs
What cities are hiring for Technical Support Agent jobs? Cities with the most Technical Support Agent job openings:
Who are the top companies hiring for Technical Support Agent jobs? The top employers for Technical Support Agent jobs are:
What job categories do people searching Technical Support Agent jobs look for? The top searched job categories for Technical Support Agent jobs are:
Technical Support Agent jobs near you
Infographic showing various Technical Support Agent job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Temporary. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Technical Support Agent

Unity Scotland

Columbus, OH • On-site

$19 - $21/hr

Full-time

Posted 29 days ago

Job description

Unity Scotland USA

Technical Support Agent Position

Location: Columbus, OH


About Unity Scotland USA

Unity Scotland USA, based in the vibrant city of Columbus, Ohio, is a branch of our globally recognized organization dedicated to delivering excellence, innovation, and top-tier customer service. We strive to create a supportive environment where our team members can grow and excel in their roles.


Position Overview

Title: Technical Support Agent

We are seeking a knowledgeable and customer-focused individual to join our team as a Technical Support Agent. This role is crucial in providing technical assistance to our clients, ensuring that their issues are resolved efficiently and effectively.


Key Responsibilities

  • Provide technical support to customers via phone, email, and chat, addressing inquiries, troubleshooting issues, and resolving technical problems.
  • Guide customers through step-by-step solutions and offer clear explanations.
  • Maintain accurate records of customer interactions, issues, and resolutions in our support system.
  • Collaborate with other team members and departments to escalate and resolve complex issues.
  • Continuously update your knowledge of our products and services to provide accurate and informed support.
  • Monitor and respond to support tickets in a timely manner.
  • Identify opportunities to improve customer satisfaction and contribute to the development of support processes.

What We Offer

  • Comprehensive Training: Receive extensive training to become proficient in our products and support processes, with opportunities for career growth.
  • Supportive Work Environment: Work in a collaborative and inclusive setting that values your expertise and contributions.
  • Competitive Compensation: Enjoy a competitive salary with benefits and performance-based incentives.
  • Work-Life Balance: Flexible working hours to support a healthy work-life balance.
  • Health and Wellness: Access to health benefits and wellness programs.

Qualifications

  • Strong technical aptitude and the ability to troubleshoot and resolve issues effectively.
  • Excellent communication skills, with the ability to explain complex technical concepts to non-technical users.
  • Experience in a technical support or customer service role is preferred.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Proficiency with support software, Microsoft Office Suite, and other relevant tools.

Application Procedure

To be considered for the Technical Support Agent position, please apply directly through our application process. We look forward to reviewing your application and potentially welcoming you to the Unity Scotland USA team in Columbus.


Unity Scotland USA is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace.

Apply today and be part of a team that delivers exceptional technical support at Unity Scotland USA in Columbus!