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Technical Customer Service Representative

New York, NY · On-site

$37.50K - $40K/yr

Answering client requests, data entry and handling of insurance documents. Coordinating and submission of documents to Insurance carriers and agencies. A/R collections.

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How much do technical customer service representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for technical customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Service Representative, and why are they important?

To thrive as a Technical Customer Service Representative, you need strong problem-solving abilities, technical knowledge relevant to the company's products, and typically at least a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is commonly required. Excellent communication skills, patience, and a customer-centric attitude help you stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective collaboration with technical teams.

What are some common challenges Technical Customer Service Representatives face, and how can they effectively manage them?

Technical Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, translating technical jargon into user-friendly language, and managing high volumes of inquiries during peak times. To effectively manage these challenges, it’s important to stay up to date with product knowledge, use clear communication strategies, and leverage internal resources or escalation protocols when necessary. Building strong collaboration with product and engineering teams can also help resolve issues more efficiently and provide better support to customers.

What are Technical Customer Service Representatives?

Technical Customer Service Representatives are professionals who assist customers with technical issues related to a company's products or services. They provide support through various channels such as phone, email, or live chat, troubleshooting problems and guiding users to solutions. In addition to solving technical problems, they may also help with product setup, answer questions about features, and escalate complex issues to higher-level support teams if necessary. Their goal is to ensure customer satisfaction by resolving issues efficiently and clearly communicating solutions.

What is the difference between Technical Customer Service Representative vs Customer Support Specialist?

AspectTechnical Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, online chatCustomer service departments, retail, online support
Industry UsageIT, tech companies, electronicsRetail, service industries, e-commerce
Common Search IntentTechnical issues, troubleshooting, product supportGeneral inquiries, account issues, service questions

The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.

More about Technical Customer Service Representative jobs
What cities are hiring for Technical Customer Service Representative jobs? Cities with the most Technical Customer Service Representative job openings:
Who are the top companies hiring for Technical Customer Service Representative jobs? The top employers for Technical Customer Service Representative jobs are:
What states have the most Technical Customer Service Representative jobs? States with the most job openings for Technical Customer Service Representative jobs include:
What job categories do people searching Technical Customer Service Representative jobs look for? The top searched job categories for Technical Customer Service Representative jobs are:
What are popular job titles related to Technical Customer Service Representative jobs? For Technical Customer Service Representative jobs, the most frequently searched job titles are:
Technical Customer Service Representative jobs near you
Infographic showing various Technical Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,993 per year, or $21.2 per hour.
Technical Customer Service Representative

Technical Customer Service Representative

AGCO

Aurora, OH • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

AGCO rating

8.8

Company rating: 8.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

34th of 415 rated machine equipment manufacturers

Job description

 
 

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today! 

Sparex (a division of AGCO) is currently seeking a Technical Customer Service Rep to join our US team in Aurora, OH.  The Technical Customer Service Rep will be responsible for working with dealers on inquiries related to agricultural part applicability and fitment for all makes of tractors and implements. The Technical Customer Service Rep will also work on part returns from dealers and provide technical oversight on inbound products. 

Your Impact:

  • Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories. Review and authorize dealer return requests  

  • Interface with dealers and freight carriers on shipping damage issues. Work with suppliers on technical product defect issues  

  • Assist the inbound warehouse team with technical expertise as part of the inbound QA process.  

  • Provide guidance to the marketing team specific to technical aspects of agricultural parts  

  • Work with the product manager and sales manager on new product ideas based on interactions with dealers. 

Your Experience and Qualifications:

  • A minimum of 3 years of Customer support or Technical Customer Service experience.  

  • High School diploma required  

  • Proficient in using Microsoft Excel  

  • Exposure to agricultural, automotive or OE industries  

  • Experience at an agricultural dealership a plus 

Your Benefits:

  • Health care and wellness plans    

  • Dental and vision plans    

  • Flexible and virtual work options (where available)    

  • 401(k) Savings Plan with company match    

  • Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price    

  • Paid holidays and paid time off    

  • Health savings and flexible spending accounts    

  • Reimbursement for continuing education    

  • Life insurance and other supplemental insurance plans 

Your Workplace:

This role follows Sparex (a division of AGCO)’s on‑site work model, with employees primarily working from an USA Aurora a minimum of 5 days per week to support collaboration and teamwork.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.   

Join us as we bring agriculture into the future and apply now! 

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

What AGCO employees say

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About AGCO

Sourced by ZipRecruiter

AGCO is a global leader in the design, manufacture and distribution of agricultural equipment with a dynamic portfolio of exciting brands such as Fendt, Massey Ferguson, and Gleaner which deliver innovative and efficient solutions to farmers in North America through a comprehensive product line-up and smart farming software solutions.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

Year founded

1990

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