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Technical Support Professional Jobs (NOW HIRING)

IBM

Technical Support Professional

Armonk, NY

$90K - $126K/yr

Introduction Your role and responsibilities Technical Support Professional, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 100% telecommuting permitted)

Artech

Technical Support

Manhattan, NY

$20 - $26/hr

We are seeking a dedicated Technical Support professional to join our team. This role requires physical attendance onsite 5 days per week in Manhattan & Bronx, with a chance of after-hours work for ...

CACI bv

Technical Support

Manassas, VA · On-site

CACI is a company dedicated to ensuring the safety of our nation, and they are seeking a Technical Support professional to serve as a frontline technical expert supporting Counter-UAS customers. The ...

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

... and professionally in written responses to emails and oral responses to calls · Ability to ... in technical support or related areas · Experience in the security system industry is highly ...

Global Channel Management

Technical Support

Mason, OH · On-site

About the job Technical Support Technical Support needs 1+ years experience Technical Support ... professional language. * Ø Works effectively in a team environment. * Ø Creates a win-win ...

360 IT Professionals

Technical Support

Grayling, MI · On-site

Company Description 360 IT Professionals is a Software Development Company based in Fremont ... Provides technical assistance and support for applications and hardware problems. Installs ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

Education/Experience: * 1+ Years of Professional Experience in technical support or related areas * Industry recognized technical support certificate such as a CompTIA A+ is a plus * Experience in ...

ClifyX

Technical Support

Seattle, WA

Technical Support Location: Menlo Park CA, Washington DC, Seattle, New York (Onsite) Contract ... Extremely Professional * Includes in-person work * Rapid response to Executives and Vice Presidents

Esolvit Inc

Technical Support

Austin, TX

With our dedicated and efficient team of professionals with technical expertise and strong domain ... experience supporting human resource, financial or related application for Texas government ...

ClifyX

Technical Support

Washington, DC

Technical Support Location: Menlo Park CA, Washington DC, Seattle, New York (Onsite) Contract ... Extremely Professional * Includes in-person work * Rapid response to Executives and Vice Presidents

ClifyX

Technical Support

Manhattan, NY

Technical Support Location: Menlo Park CA, Washington DC, Seattle, New York (Onsite) Contract ... Extremely Professional * Includes in-person work * Rapid response to Executives and Vice Presidents

WinMax Systems Corporation

Technical Support

Austin, TX · On-site

We have an Immediate need for Technical Support for one of my Direct client based out at Austin ... professionally with executives and team members Ability to approach problems flexibly Proficient in ...

Staffworxs Inc

Technical Support At Staffworxs, we don't just connect talent -- we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep ...

CACI International

Technical Support

Manassas, VA

Technical Support Job Category: Information Technology Time Type: Full time Minimum Clearance ... Excellent professional communication and interpersonal skills * Strong problem-solving, analytical ...

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How much do technical support professional jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for technical support professional in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Professional vs Customer Support Specialist?

AspectTechnical Support ProfessionalCustomer Support Specialist
Required CredentialsTypically technical certifications or relevant technical knowledgeCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical departments, IT support centers, help desksCall centers, retail, online support channels
Employer & Industry UsageIT, technology, software companiesRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding technical troubleshooting rolesCustomer service and communication skills

The main difference between a Technical Support Professional and a Customer Support Specialist lies in their focus. Technical Support Professionals primarily handle technical troubleshooting and require technical certifications, working mainly in IT or tech companies. Customer Support Specialists focus on customer service and communication, often working in retail or service industries. Both roles involve assisting customers, but their technical depth and work environments differ.

What cities are hiring for Technical Support Professional jobs? Cities with the most Technical Support Professional job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
Who are the top companies hiring for Technical Support Professional jobs? The top employers for Technical Support Professional jobs are:
What states have the most Technical Support Professional jobs? States with the most job openings for Technical Support Professional jobs include:
Technical Support Professional

Technical Support Professional

IBM

Armonk, NY

$90K - $126K/yr

Other

Posted 10 days ago

IBM rating

7.9

Company rating: 7.9 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

95th of 184 rated software companies

Job description

Introduction

Your role and responsibilities

Technical Support Professional, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 100% telecommuting permitted):

  • Responsible for addressing advanced complex hardware setup and software installation issues.

  • Advanced troubleshooting for incidents escalated from lower tiers (Tier 1, 2, 3) to ensure optimal system performance and minimal downtime.

  • Act as an administrator implementing IT security policies and processes using tools such as Tenable and Security Center.

  • Monitor and route system tickets via ServiceNow, manage tasks using Jira, generate operational reports, and coordinate system patching.

  • Process DQL and SQL queries for accurate reporting and analysis.

  • Serve in an administrator role, reviewing and updating Enterprise Content Management Solution (ECMS) training guides and user manuals; GSA objectives; and mentor/train new users in domain knowledge and best practices for large/complex issues.

  • Develop and maintain the integrity of service desk software, and support disaster recovery exercises.

  • They ensure smooth coordination, monitoring, logging, tracking, and resolution of all service desk support phases.

  • They also provide client demonstrations upon request and support the GSA's missions, organizational objectives, and lines of authority.

  • Utilize: Red Hat Enterprise Linux (RHEL) Linux and Windows OS, MS SQL Server (MSSQL), Apache Tomcat, Open Text Documentum, ServiceNow, Jboss, HP Quality Center, Java, PL/SQL, Python.

Required: Bachelor’s degree or equivalent in Computer Science, Engineering or related and two (2) years of experience as a Customer Technical Support Specialist or related. Two (2) years of experience must include utilizing Red Hat Enterprise Linux (RHEL) Linux and Windows OS, MS SQL Server (MSSQL), Apache Tomcat, Open Text Documentum, ServiceNow, Jboss, HP Quality Center, Java, PL/SQL, Python. $90000 to $126000 per year. Full time. SN131.

Required technical and professional expertise

Bachelor’s degree or equivalent in Computer Science, Engineering or related and two (2) years of experience as a Customer Technical Support Specialist or related. Two (2) years of experience must include utilizing Red Hat Enterprise Linux (RHEL) Linux and Windows OS, MS SQL Server (MSSQL), Apache Tomcat, Open Text Documentum, ServiceNow, Jboss, HP Quality Center, Java, PL/SQL, Python.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

What IBM employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About IBM

Sourced by ZipRecruiter

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Armonk, NY, US

Year founded

1911

Social media

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