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Technical Support Representative Jobs (NOW HIRING)

AYS

Technical Support Representative

Orlando, FL

Technical Support Representative Company Overview: AYS Inc is a leading provider of technical support services for various industries. We pride ourselves on delivering exceptional customer service ...

EBSCO

Technical Support Representative

$37.06K - $52.94K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

EBSCO

Technical Support Representative

$37.06K - $52.94K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

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Technical Support Representative information

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How much do technical support representative jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What Does a Technical Support Representative Do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a Technical Support Representative, and why are they important?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by Technical Support Representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What are Technical Support Representatives?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

More about Technical Support Representative jobs
What cities are hiring for Technical Support Representative jobs? Cities with the most Technical Support Representative job openings:
Who are the top companies hiring for Technical Support Representative jobs? The top employers for Technical Support Representative jobs are:
What states have the most Technical Support Representative jobs? States with the most job openings for Technical Support Representative jobs include:
What job categories do people searching Technical Support Representative jobs look for? The top searched job categories for Technical Support Representative jobs are:
What are popular job titles related to Technical Support Representative jobs? For Technical Support Representative jobs, the most frequently searched job titles are:
Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in the United States as of May 2026, with employment types broken down into 49% Full Time, 41% Part Time, 9% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Technical support Rep

Technical support Rep

Global Channel Management

Tempe, AZ

Other

Posted 28 days ago

Job description

Technical Support Rep

Tempe, AZ, United States

$ 31.00 - 32.00 (US Dollar)

Job Openings Technical Support Rep

Technical Support Rep needs 3 years' work experience as an IT or Desktop Support Technician

Technical Support Rep requires:

  • Bachelor's degree in Information Technology or Computer Science
  • 3 years' work experience as an IT or Desktop Support Technician
  • Familiarity with networking systems and protocols.
  • Knowledge of remote desktop support systems including TeamViewer.

Technical Support Rep duties:

  • Provide exceptional customer service in person, via phone and email as appropriate.
  • Resolve help desk issues including troubleshooting hardware and software issues.
  • Perform user administration duties.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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