ZipRecruiter

Log In

1

Technical Customer Support Representative Jobs (NOW HIRING)

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

next page

Showing results 1-20

People also search for

All JobsTechnical Customer Support Representative Jobs

Technical Customer Support Representative information

See salary details

$10

$18

$29

How much do technical customer support representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for technical customer support representative in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Support Representative, and why are they important?

To thrive as a Technical Customer Support Representative, you need strong problem-solving abilities, a solid understanding of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems like Zendesk or Salesforce, as well as knowledge of CRM tools and basic troubleshooting protocols, is often required. Excellent communication, patience, and active listening are crucial soft skills for effectively assisting customers and de-escalating issues. These combined skills ensure quick resolution of technical problems, high customer satisfaction, and contribute to a positive brand reputation.

What are some common challenges faced by Technical Customer Support Representatives, and how can they be effectively managed?

Technical Customer Support Representatives often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Effective management of these challenges involves strong problem-solving skills, continuous learning to stay updated on product changes, and frequent collaboration with engineering or product teams. Utilizing internal knowledge bases and regular training sessions can also empower representatives to provide accurate and timely support, ultimately improving both customer satisfaction and personal job performance.

What does a Technical Customer Support Representative do?

A Technical Customer Support Representative assists customers by troubleshooting technical issues related to products or services, often over the phone, email, or live chat. They help diagnose problems, provide solutions or workarounds, and may guide users through complex procedures. Their role is to ensure customers have a positive experience by resolving technical concerns promptly and effectively. They also document customer interactions and may escalate unresolved issues to higher-level support or engineering teams. Strong communication and technical skills are essential for this position.

What is the difference between Technical Customer Support Representative vs Technical Support Specialist?

AspectTechnical Customer Support RepresentativeTechnical Support Specialist
CredentialsTypically requires a high school diploma or associate degree; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, call centers, remote supportHelp desks, technical support teams, remote or on-site
Industry UsageIT, telecommunications, software companiesIT, hardware, software, networking
Common Search/ComparisonYesYes

The main difference is that Technical Customer Support Representatives primarily handle customer inquiries and troubleshooting via calls or chats, focusing on user-facing issues. Technical Support Specialists often have deeper technical expertise, providing more advanced support and resolving complex technical problems. Both roles require similar credentials and work in comparable environments, but the Specialist role typically involves more technical depth.

More about Technical Customer Support Representative jobs
What cities are hiring for Technical Customer Support Representative jobs? Cities with the most Technical Customer Support Representative job openings:
Who are the top companies hiring for Technical Customer Support Representative jobs? The top employers for Technical Customer Support Representative jobs are:
What states have the most Technical Customer Support Representative jobs? States with the most job openings for Technical Customer Support Representative jobs include:
What job categories do people searching Technical Customer Support Representative jobs look for? The top searched job categories for Technical Customer Support Representative jobs are:
What are popular job titles related to Technical Customer Support Representative jobs? For Technical Customer Support Representative jobs, the most frequently searched job titles are:
Technical Customer Support Representative jobs near you
Infographic showing various Technical Customer Support Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 69% Full Time, and 30% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.
Technical Customer Support Representative

Technical Customer Support Representative

Foundever

Wise, VA

$19/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

43rd of 71 rated call and contact centers

Job description

Technical Customer Support Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293 Job Overview Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.

What We're Looking For:

  • Ability to multitask in and navigate between screens efficiently while assisting customers
  • Comfortable in a fast-paced environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background

Key Skills & Responsibilities:

  • Handle inbound customer service calls
  • Drive customer satisfaction through voice, chat and email communication
  • Navigate multiple systems and tools
  • Recommend product solutions for unique customer needs

Why You Should Join Us:

  • Pay: $17/hour base rate + growth opportunities up to $19/hour
  • 100% paid training
  • Dedicated time for skill development
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)

About Foundever® Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

What Foundever employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply