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Customer Service Representative 1 Jobs (NOW HIRING)

Northwest Bank

Customer Service Rep 1

West Des Moines, IA

$15.75 - $21.50/hr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... one year of previous experience preferred; previous cash handling and customer service experience ...

Snap-on Inc

Customer Service Rep 1

Lincolnshire, IL · On-site

$20 - $25/hr

At least 1 year previous Customer Service experience preferred. Other Requirements: Automotive troubleshooting and hands-on repair experience preferred. Must possess strong verbal and written ...

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How much do customer service representative 1 jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer service representative 1 in the United States is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude help representatives build rapport and effectively handle challenging situations. These skills are vital for delivering excellent customer experiences, resolving issues efficiently, and maintaining company reputation.

What are some common challenges faced by Customer Service Representatives and how can they be managed effectively?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or policy changes. Effective communication, active listening, and patience are crucial in resolving customer concerns professionally. Utilizing available resources, collaborating with team members, and seeking support from supervisors can also help manage stress and deliver quality service. Ongoing training and feedback contribute to improving skills and confidence in the role.

What does a Customer Service Representative do?

A Customer Service Representative assists customers by answering questions, addressing concerns, and resolving issues related to products or services. They typically communicate with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction, provide accurate information, and help customers navigate any problems they might encounter. Strong communication, problem-solving skills, and patience are essential for this role.

What is the difference between Customer Service Representative 1 vs Customer Service Associate?

AspectCustomer Service Representative 1Customer Service Associate
Required CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma or equivalent; similar customer service skills
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCommonly used in various industries including retail, telecom, and bankingOften used interchangeably in retail and service industries

Both roles typically require similar credentials and work in comparable environments. The main difference lies in job titles used by employers, but their responsibilities and qualifications are largely aligned.

What cities are hiring for Customer Service Representative 1 jobs? Cities with the most Customer Service Representative 1 job openings:
Who are the top companies hiring for Customer Service Representative 1 jobs? The top employers for Customer Service Representative 1 jobs are:
What states have the most Customer Service Representative 1 jobs? States with the most job openings for Customer Service Representative 1 jobs include:
What are popular job titles related to Customer Service Representative 1 jobs? For Customer Service Representative 1 jobs, the most frequently searched job titles are:
Customer Service Representative 1 jobs near you
Infographic showing various Customer Service Representative 1 job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,522 per year, or $18 per hour.
Customer Service Representative 1

Customer Service Representative 1

Connecticut Water

Saco, ME • Hybrid

Other

Retirement

Posted 9 days ago

Job description

We have an opening in our Customer Service department for a Customer Service Representative 1. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K).
This is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs.
Job Description
The Customer Service Representative 1 (CSR 1) isresponsible for delivering high-quality customer service by professionally andefficiently responding to customer inquiries and resolving issues. This roleinvolves arranging services, providing emergency response support, reviewingcustomer account history, and assisting with inquiries related to transfers,billing, and collections. CSR 1 also supports Field Service workers byaccessing customer information and entering notes to facilitate customerservice.
Key Responsibilities:

  • Deliver excellent customer service through answering incoming calls, emails and written correspondence that come through the call center.
  • Address inquiries and complaints about transfers, billing, service issues, collections, and payments; create work orders.
  • Access, review and edit (if needed) customer records to resolve issues and provide accurate information.
  • Assist Field Service workers by retrieving customer information and adding notes to support service responses, scheduling appointments if necessary.
  • Use the Customer Information System (CIS) to access data and generate reports.
  • Follow all safety standards (e.g., company manual, OSHA).
  • Become familiar with regulatory commission standards and regulations
  • Performadditional tasks as assigned.
Minimum Qualification
Requirements:
  • High School Diploma
  • 0-1 years experience

Compensation Type
Hourly Wage
Compensation Range
Grade 2 - Hourly
$ 21.06 - 33.67
Primary Work Location
93 Industrial Park Road
Saco, Maine, 04072
United States
Work Environment and Physical Demands Code
I - Indoor
EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.

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