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Customer Service Specialist Jobs (NOW HIRING)

Bathing Brands

Customer Service Specialist

Wheeling, IL

$17.50 - $23.25/hr

Customer Service Specialist Are you a customer service-driven professional who is interested in joining a well-established and innovative company in a booming industry? Bathing Brands, a national ...

Pediatric Home Service

Customer Service Specialist

Dublin, OH · On-site

$16.50 - $21.75/hr

Customer Service Specialist * Location: Columbus, Ohio * Hours: Monday-Friday, 8a-5p We are looking for a full-time Customer Service Specialist to join our customer-focused, supportive team. Our ...

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Customer Service Specialist information

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How much do customer service specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Specialists and how are they typically addressed?

Customer Service Specialists often encounter challenges such as handling difficult customers, managing high call volumes, and resolving complex issues efficiently. To address these challenges, companies provide ongoing training in conflict resolution, product knowledge, and stress management. Team support is also crucial—specialists regularly collaborate with supervisors and other departments to find quick solutions and share best practices. Maintaining a positive attitude and leveraging available resources helps specialists provide excellent service, even in high-pressure situations.

What are the key skills and qualifications needed to thrive as a Customer Service Specialist, and why are they important?

To thrive as a Customer Service Specialist, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and live chat platforms is typically required. Patience, active listening, and a positive attitude help you stand out when handling challenging customer interactions. These skills and qualities are vital for ensuring customer satisfaction, loyalty, and efficient resolution of issues.

What are Customer Service Specialists?

Customer Service Specialists are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by handling complaints, answering questions, and processing orders or returns. Customer Service Specialists often serve as the primary point of contact between a business and its customers, playing a key role in building and maintaining positive relationships.

What is the difference between Customer Service Specialist vs Customer Support Representative?

AspectCustomer Service SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, retail, corporate offices, online supportCall centers, technical support, retail, online platforms
Employer & Industry UsageRetail, telecommunications, banking, healthcareTechnology, software, retail, telecom
Common Search & Comparison IntentCustomer Service Specialist vs Customer Support Representative

Both roles focus on assisting customers, but Customer Service Specialists often handle broader customer relations and inquiries, while Customer Support Representatives typically provide technical or product-specific support. The roles overlap in work environment and required credentials, making them closely related in customer-facing industries.

What Is a Customer Service Specialist?

A customer service specialist, or customer service representative, provides support and information to new and existing customers. Their duties include providing customer support by answering questions about the company, its product, or its policies. They may also troubleshoot problems, open and close accounts, or assist with billing. While some specialists may interact with customers directly in a retail or office setting, most work exclusively over the phone.

More about Customer Service Specialist jobs
What cities are hiring for Customer Service Specialist jobs? Cities with the most Customer Service Specialist job openings:
What are the most commonly searched types of Customer Service Specialist jobs? The most popular types of Customer Service Specialist jobs are:
Who are the top companies hiring for Customer Service Specialist jobs? The top employers for Customer Service Specialist jobs are:
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What are popular job titles related to Customer Service Specialist jobs? For Customer Service Specialist jobs, the most frequently searched job titles are:
Customer Service Specialist jobs near you
Customer service specialist

Customer service specialist

Global Channel Management

Grants Pass, OR

$16.50 - $22/hr

Other

Posted 6 days ago

Job description

Customer Service Specialist

Grants Pass, OR, United States

$ 15.00 - 16.00 (US Dollar)

Job Openings Customer Service Specialist

About the Job

Customer Service Specialist needs 1+ years customer service or call center experience

Customer Service Specialist requires:

  • Type min of 35 wpm 10 key by touch
  • Able to communicate via email or chat in professional manner
  • Able to multi task
  • 6-3pm or 7-4pm PT
  • Onsite

Customer Service Specialist duties:

  • Answer calls in timely manner
  • Give excellent customer service to our accounts
  • Process orders from phone calls or emails
  • Complete reports as assigned.
  • Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
  • Effectively communicate additional promotions and services we offer.
  • Process customer orders in a courteous, efficient, timely manner with minimal errors.

Job Openings Customer Service Specialist

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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