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How much do customer assistance representative jobs pay per year?

As of Jun 2, 2026, the average yearly pay for customer assistance representative in the United States is $60,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $62,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Assistance Representative, and why are they important?

To thrive as a Customer Assistance Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and sometimes phone or chat support systems is typically required. Patience, active listening, and a friendly, solution-oriented attitude help you stand out in this role. These skills ensure effective resolution of customer issues, foster customer loyalty, and contribute to a positive company reputation.

What are some common challenges faced by Customer Assistance Representatives and how can they be managed?

Customer Assistance Representatives often encounter high call volumes, handling diverse customer concerns, and managing difficult interactions. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many organizations provide ongoing training, peer support, and access to supervisors to help representatives navigate complex situations and maintain service quality. Building familiarity with company policies and resources also helps to resolve issues efficiently and confidently.

What does a Customer Assistance Representative do?

A Customer Assistance Representative helps customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, chat, or in person, ensuring customers have a positive experience. Their responsibilities often include processing orders, addressing complaints, and guiding customers through company policies or procedures. Strong communication and problem-solving skills are essential for this role.
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Customer Assistance Representative jobs near you
Infographic showing various Customer Assistance Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 42% Full Time, 54% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,000 per year, or $28.8 per hour.

CUSTOMER ASSISTANCE REPRESENTATIVE

Cape & Coast Bank

Hyannis, MA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Customer Service Representative

If you're someone who thrives on connection, loves solving problems, and takes pride in creating standout customer experiences, this could be the role for you.

As the first point of contact for our customers, you'll do more than answer questions - you'll build relationships, anticipate needs, and make every interaction feel personal. You'll serve as a trusted resource, guiding customers to the right solutions, connecting them with the right experts, and ensuring nothing falls through the cracks.

In this role, your ability to listen, think on your feet, and genuinely care about the people you're helping will make all the difference. Every call, email, and interaction is an opportunity to strengthen trust and deliver the kind of service that sets us apart.

This position is 40 hours per week and includes the requirement to be able to work rotating Thursday and Fridays until 7:00 p.m. and rotating Saturdays until 2:00 p.m.

Essential Responsibilities

  • Ensures that all incoming calls are forwarded to necessary staff if unable to personally resolve the matter. Ensures the response to all interest e-mails from existing or new customers is done in compliance with the Bank's service standards.
  • Contacts existing customers to promote additional products or services. Remains knowledgeable of all Bank products to effectively cross-sell new or add-on products to develop full-service customer relationships.
  • Monitors customer service concerns and follows up to resolve problems; takes all steps necessary to promote department effectiveness in conformance with established goals and objectives. Ensures compliance with policies and procedures.
  • Positively and proactively reconciles problems and complaints referred by customers and other departments.
  • Ensures proper upkeep of assigned equipment and routine maintenance of equipment, while maintaining a neat and efficient work area.
  • Remains educated on changes in Bank policies, procedures, products and regulatory compliance.
  • Participates as an active member of various internal committees, as needed. Actively promotes the interest of the Bank whenever possible by participating in community and professional organizations.
  • Perform other duties as may be required to ensure the ongoing effectiveness of the Call Center Department.

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related and unrelated to the above, may be assigned and, therefore, required.

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement.

The pay range provided reflects the established budget for this position and represents what the Bank reasonably expects to pay at the time of posting. The final offer will depend on various factors, including relevant experience, skill set, qualifications, and other job-related considerations.

Member FDIC. Member DIF. Equal Opportunity Employer.

Requirements

Competencies

  • Customer Service – Exceptional customer-focused skills to manage difficult and complicated situations; responding promptly to customer needs, responds to request for service and assistance.
  • Communication – Ability to interact brilliantly with customers, colleagues, and public
  • Problem Solving – Ability to think analytically and independently and be detail oriented.
  • Professionalism – Upholds a consistent professional appearance and demeanor, both in person and on phone.

Qualifications

  • High School Diploma/GED plus specialized training.
  • Two years of banking or call center experience.
  • Ability to maintain confidentiality; with tact and diplomacy.

Physical Requirements

  • Ability to lift and carry up to 25 pounds on an occasional basis.

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