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Front Desk Agent Jobs (NOW HIRING)

Hotel Indigo Dallas Downtown

Front Desk Agent

Henrico, VA

$13 - $16.25/hr

Front Desk Agent We are looking to add an upbeat, enthusiastic Front Desk Agent to provide excellent service and create a memorable experience for our guests, with availability to work 3-11 p.m ...

Holiday Inn Express

Front Desk Agent

Sulphur, LA · On-site

$13 - $16.25/hr

Join Our Team as a Front Desk Agent at Holiday Inn Express & Suites, Sulphur, LA! Are you a customer service-oriented individual who thrives in a fast-paced environment? Do you enjoy interacting with ...

Best Western Plus

Front Desk Agent

Sulphur, LA

$13 - $16.25/hr

Join Our Team as a Front Desk Agent at Best Western Plus, Sulphur, LA! Are you a customer service-oriented individual who thrives in a fast-paced environment? Do you enjoy interacting with people and ...

Next Generation Staffing

Front Desk Agent

Chicago, IL · On-site

$18/hr

As a Front Desk Agent, you will perform a combination of reception, reservation, and guest service duties to ensure each guest feels valued throughout their stay. Front Desk Agent Duties ...

General Hotels

Front Desk Agent

Shelbyville, TN

$12.25 - $15.25/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

Hyatt Place Waco South

Front Desk Agent

Waco, TX

$15/hr

Join our dynamic team at Hyatt Place Waco South as a Full-Time Front Desk Agent! This onsite position offers the exciting opportunity to be the friendly face that greets our guests, providing ...

New

General Hotels

Front Desk Agent

Bedford, MA

$15 - $19/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

General Hotels

Front Desk Agent

Fort Myers, FL

$13.25 - $16.75/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

Hyatt Place Waco South

Front Desk Agent

Waco, TX

$15/hr

Join our dynamic team at Hyatt Place Waco South as a Full-Time Front Desk Agent! This onsite position offers the exciting opportunity to be the friendly face that greets our guests, providing ...

New

Hyatt Place Waco South

Front Desk Agent

Waco, TX · On-site

$15 - $16/hr

Join our dynamic team at Hyatt Place Waco South as a Full-Time Front Desk Agent! This onsite position offers the exciting opportunity to be the friendly face that greets our guests, providing ...

New

General Hotels

Front Desk Agent

Franklin, TN

$14 - $17.75/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

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How much do front desk agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for front desk agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What Is a Front Desk Agent?

Front desk agents staff the front desk of a hotel and are often the first people to greet incoming guests. They register new guests and process final bills when guests check out of a room. Depending on the size of the hotel, the front desk agent may also be responsible for answering phone calls, making room reservations, carrying guest bags to rooms, and answering complaints. Since this is a job in the hospitality industry, people in this position may work nights, weekends, and holidays.

What are the key skills and qualifications needed to thrive as a Front Desk Agent, and why are they important?

To thrive as a Front Desk Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro, and proficiency in using multi-line phone systems, are typically required. Excellent communication, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure smooth guest experiences, efficient operations, and positive brand representation in hospitality settings.

What are some common challenges Front Desk Agents face during peak hours, and how can they effectively manage them?

During peak check-in and check-out periods, Front Desk Agents often handle high volumes of guests, manage multiple requests simultaneously, and resolve unexpected issues such as overbookings or special accommodations. Effective time management, clear communication, and a calm, professional demeanor are essential in these situations. Many agents rely on prioritizing urgent tasks, utilizing hospitality software efficiently, and collaborating closely with housekeeping and management teams to ensure smooth operations and guest satisfaction.

What does a Front Desk Agent do?

A Front Desk Agent is responsible for greeting guests, checking them in and out of hotels or facilities, handling reservations, and providing information about the property and local area. They manage phone calls, respond to guest requests, and resolve any issues during a guest’s stay. Their role is crucial in creating a positive first impression and ensuring a smooth, pleasant experience for all guests.

What is the difference between Front Desk Agent vs Receptionist?

AspectFront Desk AgentReceptionist
CredentialsHigh school diploma; hospitality/customer service experienceHigh school diploma; administrative skills
Work EnvironmentHotels, resorts, hospitality settingsOffices, clinics, corporate environments
Employer & IndustryHotels, hospitality industryVarious industries including healthcare, corporate
Primary ResponsibilitiesCheck-ins/outs, guest inquiries, reservationsAnswer phones, greet visitors, administrative tasks

While both roles involve front-facing customer service, a Front Desk Agent primarily works in hospitality settings managing guest services, reservations, and check-ins. A Receptionist typically handles administrative duties in office environments, greeting visitors and managing communications. The roles share customer service skills but differ in industry focus and specific responsibilities.

More about Front Desk Agent jobs
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Front Desk Agent jobs near you
Infographic showing various Front Desk Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Front Desk Agent

Hotel Indigo Dallas Downtown

Henrico, VA

$13 - $16.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Front Desk Agent

We are looking to add an upbeat, enthusiastic Front Desk Agent to provide excellent service and create a memorable experience for our guests, with availability to work 3–11 p.m. shifts.

Benefits for the Front Desk Agent:

  • Health, dental and vision insurance (full-time employees)
  • Paid Time Off (full-time and part-time employees)
  • 401K plan with company match (full-time and part-time employees)
  • Hotel discounts (full-time and part-time employees)
  • Paid holidays (full-time employees)
  • Early access to earned wages

Responsibilities

  • The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
  • Provide information about our hotel, available rooms, rates, and amenities
  • Assist guests and resolve guest challenges to ensure 100% guest satisfaction
  • Accurately conduct all cash handling and credit card processing activities
  • Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
  • Perform any other job related duties as assigned

Desirable Qualifications for the Ideal Front Desk Agent:

  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like OnQ or Opera
  • Customer service experience
  • Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk agent, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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