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Customer Operations Specialist Jobs (NOW HIRING)

Leer, Inc.

Customer Operations Specialist

Lisbon, WI · On-site

Customer Operations Specialist Manufacturing | Commercial Operations | Revenue Support Position Summary The Customer Operations Specialist is a commercially focused role responsible for managing ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...

NSI

Customer Operations Specialist

Elmhurst, IL · On-site

Customer Operations Specialist Location: Elmhurst, IL *must be based within a 1-2 hr drive to/from Elmhurst* Reports to: VP of Sales Job Type: Full-time Overview: NSI is a leading player in the ...

evolvedMD

Customer Operations Specialist

Scottsdale, AZ · On-site

$60K - $70K/yr

Customer Operations Specialist Location: This position is based out of evolvedMD's corporate headquarters in Scottsdale, Arizona. Potential daily travel up to 2-3 times per week is expected ...

Merchology

Customer Operations Specialist

Plymouth, MN · On-site

$57K - $60K/yr

Merchology seeks a Customer Operations Specialist to support and strengthen the day-to-day execution of contracted customer programs and large enterprise accounts. This role serves as a critical ...

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How much do customer operations specialist jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer operations specialist in the United States is $26.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Specialist, and why are they important?

To thrive as a Customer Operations Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM platforms like Salesforce, ticketing systems, and order management software is commonly required. Excellent communication, patience, and adaptability help build lasting customer relationships and navigate complex situations. These skills ensure efficient customer support, process accuracy, and a positive customer experience, directly impacting business success.

How does a Customer Operations Specialist typically collaborate with other departments to resolve customer issues?

Customer Operations Specialists frequently act as a bridge between customers and various internal teams, such as sales, technical support, and logistics. When a customer issue arises, they coordinate with these departments to gather information, escalate concerns, and ensure a timely resolution. This cross-functional collaboration helps streamline processes and ensures that customer needs are met efficiently. Strong communication and organizational skills are key to managing these interactions and delivering a positive customer experience.

What are Customer Operations Specialists?

Customer Operations Specialists are professionals who support and enhance the customer experience by managing inquiries, resolving issues, and ensuring smooth operational processes. They often act as a liaison between customers and various departments within a company, handling tasks such as order processing, account management, and troubleshooting. Their goal is to ensure customer satisfaction by providing timely and effective solutions, maintaining records, and improving service workflows. Customer Operations Specialists play a crucial role in retaining customers and building long-term relationships.

What is the difference between Customer Operations Specialist vs Customer Service Representative?

AspectCustomer Operations SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeHigh school diploma or equivalent
Work EnvironmentBack-office, process-oriented, often involved in logistics and systemsFront-line, customer-facing, call centers or retail settings
Employer & Industry UsageUsed across industries like tech, finance, and logistics for operational supportCommon in retail, telecom, and service industries for direct customer interaction
Search & Comparison IntentFocuses on operational support, process improvement, and systemsFocuses on resolving customer issues and providing service

The Customer Operations Specialist typically handles back-end processes, systems, and logistics to support customer needs, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles are essential but differ in focus and work environment.

More about Customer Operations Specialist jobs
What cities are hiring for Customer Operations Specialist jobs? Cities with the most Customer Operations Specialist job openings:
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What job categories do people searching Customer Operations Specialist jobs look for? The top searched job categories for Customer Operations Specialist jobs are:
What are popular job titles related to Customer Operations Specialist jobs? For Customer Operations Specialist jobs, the most frequently searched job titles are:
Customer Operations Specialist jobs near you
Infographic showing various Customer Operations Specialist job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,138 per year, or $27 per hour.
Customer Operations Specialist

Customer Operations Specialist

The Boston Beer Company

Boston, MA • Hybrid

$61K - $109K/yr

Other

Medical, Retirement

Posted 13 days ago

Job description

Customer Operations Specialist Hybrid

We are currently hiring a Customer Operations Specialist hybrid in Boston MA.

The Customer Operations Specialist is the Supply Chain contact for wholesalers, Division Director and Region Managers within his/her assigned division. The Customer Operations Specialist will proactively manage forecasts & inventory levels to support sales and brand initiatives within the division. In conjunction with the Customer Operations Manager, the Customer Operations Specialist will assist in the creation of a team that functions in a highly proactive and solutions-oriented manner in order to drive high levels of customer satisfaction. This individual will support operational process improvement to increase efficiency and enables the team to increase level of support to customers.

A Hybrid position at Boston Beer requires that our coworkers reside within commuting distance to be onsite according to their teams' weekly schedule.

What You'll Brew:

  • Provide operational support for customers- answers to questions, solutions to problems
  • Build trust and communicate effectively with both internal and external customers to instill confidence in The Customer Operations Team
  • Establish relationships with customers and ensure satisfaction with response, response time, and any required follow up associated with requests
  • Collaborate closely with customers to understand needs, translating those into accurate forecasts and inventory settings. Focus efforts to achieve customer satisfaction and support sales objectives
  • Proactively identify issues through data analysis, respond with appropriate resolution, communicate to key stakeholders
  • Collaborate with cross-functional departments (Finance, Pricing, Brand, Planning, etc.) as needed to support the customer experience
  • Complete ad-hoc training for customer on systems and process, including Online Beer functionality
  • In conjunction with the Customer Operations Manager, coach and develop team specialists
  • Attend Division and Regional Sales Meetings

What Ingredients You'll Bring: Minimum Qualifications

  • Experience supporting a sales team
  • Experience in a customer facing role
  • Empathetic communicator, good listening, organizational and problem-solving skills
  • Proven ability to prioritize multiple tasks of varying importance and urgency
  • Ability to work independently, make sound business decisions without having the "whole picture"
  • Excellent verbal & written communication skills; influential and professional
  • Effective relationship manager; able to build relationships across teams
  • Proficiency with Microsoft Office Suite

Preferred Qualifications

  • Experience with SAP; Every Angle; and Power BI
  • Experience supporting a sales organization

Level: 7

In accordance with pay transparency laws the salary range for this role if hired is $61,000 – $109,000.00 annually based on location and the experience level of the candidate. In addition to base salary, this position is eligible for an annual discretionary bonus based on individual and company performance. Certain sales positions are also eligible for car allowance

Some Perks:

Our people are our most important "ingredient." We hire the best talent; and we reward, develop, and retain them too.

In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available*:

  • Tuition reimbursement
  • Fertility/adoption support
  • Free financial coaching
  • Health & wellness program and discounts
  • Professional development & training
  • Free beer!

*Talk to your recruiter about eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and the CA Fair Chance Act.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact jobs@bostonbeer.com for assistance.

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