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Customer Service Analyst Jobs (NOW HIRING)

PFS Group

Customer Service Analyst

Houston, TX · On-site

$17 - $18/hr

The Customer Service Analyst is an efficient representative with quality performance on the phone, but showing leadership capabilities and serving as a subject matter expert on multiple projects and ...

Mondelez International

$70.30K - $84.98K/yr

The Customer Service Analyst will be responsible for analytics, continuous improvement projects and designated standard customer service order-to-cash tasks. They will partner with customers ...

Cerapedics Inc

Customer Service Analyst

Westminster, CO · On-site

$28.84 - $39.42/hr

As a Customer Service Analyst working on the Customer Service team, you will be empowered through meaningful work and career development to process all sales orders for a specified Sales Territory ...

prwt

Customer Service Analyst Lead

Philadelphia, PA

The Customer Service Analyst (CSA) Lead will support staff and supervisors within the daily operations that involves resolution of customer requests for Transportation system, devices, Customer ...

prwt

Customer Service Analyst Lead

Philadelphia, PA · On-site

The Customer Service Analyst (CSA) Lead will support staff and supervisors within the daily operations that involves resolution of customer requests for Transportation system, devices, Customer ...

JustEnough

Retail Customer Service Analyst

Irvine, CA · On-site

The Customer Service Analyst will fill a key role within our growing business. Responsibilities include, but are not limited to, providing hands on customer support by reviewing customer support ...

JustEnough

Retail Customer Service Analyst

Irvine, CA · On-site

The Customer Service Analyst will fill a key role within our growing business. Responsibilities include, but are not limited to, providing hands on customer support by reviewing customer support ...

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Customer Service Analyst information

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How much do customer service analyst jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What Is a Customer Service Analyst?

A customer service analyst is part of an organization’s customer service department. Though the job sometimes involves working directly with customers, it typically focuses on analyzing issues within the customer service process. As a customer service analyst, your primary duties include studying the organization’s approach to customer service for ways to streamline its efficiency while increasing customer satisfaction. This career requires a strong familiarity with the company and their products or services. Additional qualifications include excellent analytical and communication skills. Some employers prefer sales experience over formal education, but an associate or bachelor’s degree in a related field can significantly improve your job outlook.

What are the key skills and qualifications needed to thrive as a Customer Service Analyst, and why are they important?

To thrive as a Customer Service Analyst, you need strong analytical abilities, customer service experience, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, data analysis tools like Excel, and ticketing systems is typically required. Outstanding communication, problem-solving skills, and attention to detail set top performers apart in this role. These competencies are vital for effectively interpreting customer data, enhancing service processes, and ensuring customer satisfaction.

How does a Customer Service Analyst typically collaborate with other departments to improve customer satisfaction?

Customer Service Analysts often work closely with teams such as operations, product development, and IT to identify recurring customer issues and suggest actionable improvements. They analyze data from customer interactions to spot trends, then communicate these insights to relevant departments for process or product enhancements. Regular meetings and cross-functional projects are common, ensuring that customer feedback leads to meaningful organizational change. This collaborative approach not only improves customer satisfaction but also helps the analyst develop a broader understanding of the business.

What is the difference between Customer Service Analyst vs Customer Support Specialist?

AspectCustomer Service AnalystCustomer Support Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, help desks, or online support platforms
Employer & Industry UsageUsed across industries like retail, finance, and telecom for data-driven customer insightsCommon in tech, retail, and service industries for direct customer interaction

Customer Service Analysts focus on analyzing customer data and improving service strategies, while Customer Support Specialists handle direct customer interactions to resolve issues. Both roles are essential for enhancing customer satisfaction but differ in their primary functions and work environments.

More about Customer Service Analyst jobs
What cities are hiring for Customer Service Analyst jobs? Cities with the most Customer Service Analyst job openings:
Who are the top companies hiring for Customer Service Analyst jobs? The top employers for Customer Service Analyst jobs are:
What states have the most Customer Service Analyst jobs? States with the most job openings for Customer Service Analyst jobs include:
What are popular job titles related to Customer Service Analyst jobs? For Customer Service Analyst jobs, the most frequently searched job titles are:
Customer Service Analyst jobs near you
Customer Service & Analyst

Customer Service & Analyst

Syntricate Technologies

Middle Grove, NY

Other

Posted 28 days ago

Job description

Customer Service & Analyst

Location: Providence, NY (Onsite) Duration: W2 / C2C Contract

Job Description:

  • Customer Service & Analyst
  • CEM - Customer Service

If you are interested, please share your resume with below basic details:

  • Current Location with Zip Code:
  • LinkedIn URL:
  • Employer details:

Regards,

Ashish Rastogi Technical Recruiter | Syntricate Technologies Inc.

Direct: 781-552-4336

Email: ashish.r@syntricatetechnologies.com

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