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Collection Representative Jobs (NOW HIRING)

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Collection Representative - Full-Time, In-Office (Thousand Oaks, CA) Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus Location: 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360 ...

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Collection Representative - Full-Time, In-Office (Thousand Oaks, CA) Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus Location: 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360 ...

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Collection Representative - Full-Time, In-Office (Thousand Oaks, CA) Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus Location: 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360 ...

Remex, Inc

Collection Representative

Willow Grove, PA

$37K - $70K/yr

Paid time off We're seeking passionate and driven individuals to join our team as Collection Representatives. As a Debt Collection Professional, your mission is to motivate consumers to resolve their ...

Massgeneralbrigham

Collection Representative

Somerville, MA · On-site

$18.50 - $24/hr

... Representative must be fully versed in MGB Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements ...

Mass General Brigham

Collection Representative

Somerville, MA · On-site +1

$18.50 - $24/hr

... Representative must be fully versed in MGB Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements ...

Monitise

Executive Collection Representative

Marietta, GA · On-site

$16 - $20.75/hr

Job Title Executive Collection Representative About this Role: As an Executive Collections Representative, you are responsible for driving results by collecting unpaid consumer debt through manual ...

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How much do collection representative jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for collection representative in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collection Representative, and why are they important?

To thrive as a Collection Representative, you need strong negotiation, communication, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and phone systems is typically required. Persistence, empathy, and professionalism help build rapport with customers and navigate difficult conversations. These skills are crucial for recovering outstanding debts while maintaining positive customer relationships and upholding company reputation.

How does a Collection Representative typically collaborate with other departments to resolve account issues?

Collection Representatives frequently work alongside customer service, billing, and sometimes sales teams to gather accurate account information and address customer concerns. Effective collaboration ensures that payment disputes or account discrepancies are resolved promptly, improving the likelihood of successful collections. Open communication with these departments helps Collection Representatives provide tailored solutions to customers, which can both recover outstanding balances and maintain positive client relationships.

What are Collection Representatives?

Collection Representatives are professionals responsible for contacting individuals or businesses to collect payments on overdue accounts. They typically work for collection agencies, financial institutions, or other organizations that extend credit. Their duties include negotiating payment arrangements, updating account information, and advising customers on payment options. Collection Representatives must adhere to federal and state regulations regarding debt collection practices while maintaining a professional and empathetic approach.

What is the difference between Collection Representative vs Credit Analyst?

AspectCollection RepresentativeCredit Analyst
Required CredentialsHigh school diploma or equivalent; sometimes relevant certificationsBachelor's degree in finance, accounting, or related field; certifications like CFA are common
Work EnvironmentCall centers, offices, or remote work; focus on debt recoveryBanking or financial institutions; analyzing credit data and risk
Employer & Industry UsageFinancial services, collection agencies, banksBanks, lending companies, financial institutions
Search & Comparison IntentUnderstanding debt collection rolesAssessing creditworthiness and risk analysis

While both roles operate within the financial sector, Collection Representatives focus on recovering unpaid debts through communication with customers, often requiring strong interpersonal skills. Credit Analysts evaluate financial data to determine credit risk, requiring analytical skills and relevant certifications. The roles differ in responsibilities, work environment, and required credentials, but both are essential in financial services.

More about Collection Representative jobs
What cities are hiring for Collection Representative jobs? Cities with the most Collection Representative job openings:
What states have the most Collection Representative jobs? States with the most job openings for Collection Representative jobs include:
What job categories do people searching Collection Representative jobs look for? The top searched job categories for Collection Representative jobs are:
What are popular job titles related to Collection Representative jobs? For Collection Representative jobs, the most frequently searched job titles are:
Collection Representative jobs near you
Infographic showing various Collection Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,779 per year, or $19.1 per hour.

Collection Representative

Firstsource

Thousand Oaks, CA • On-site

$18 - $20/hr

Full-time

Posted 10 days ago

Firstsource rating

6.8

Company rating: 6.8 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

20th of 71 rated call and contact centers

Job description

Collection Representative - Full-Time, In-Office (Thousand Oaks, CA)
Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus
Location: 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360
Schedule Options:
• Full-Time: Monday-Friday, 7:00 AM-3:30 PM PST
American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking motivated and articulate Collection Representatives to join our Thousand Oaks office. This is an in-office opportunity & Full Time, offering competitive pay and performance-based incentives.
What You'll Do
  • Handle a high volume of inbound and outbound collection calls with professionalism and empathy.
  • Negotiate payment solutions in accordance with federal, state, and client compliance requirements.
  • Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals.
  • Utilize collection systems to document activity, schedule follow-ups, and track account progress.
  • Research and verify account details through regulatory and data sources.
  • Participate in training sessions and meetings to support continuous improvement.

What We're Looking For
  • Excellent verbal and written communication skills.
  • Strong negotiation and problem-solving abilities.
  • Ability to manage time effectively and stay organized in a fast-paced environment.
  • Previous experience in collections, sales, telemarketing, or a call center is preferred.
  • Must adhere to all state, federal, and client compliance guidelines.

Why Join Us
  • Competitive hourly pay ($18-$20/hour) plus monthly performance bonuses.
  • No weekends.
  • Supportive team environment and ongoing training.
  • Opportunities for career growth and professional development.
  • Equal Opportunity Employer - we value diversity and inclusion.

If you are a driven communicator who enjoys achieving goals and helping customers resolve their accounts, we want to hear from you. Apply today to join American Recovery Service Incorporated in Thousand Oaks!
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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