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Support Services Specialist Jobs (NOW HIRING)

Herc Rentals

Support Services Specialist

Phoenix, AZ · On-site

$23 - $25/hr

Support Services Specialist Phoenix, AZ, USA, 85040 | Colorado Springs, CO, USA, 80918 | Denver, CO, USA, 80216 Posting Start Date: 6/3/26 If you are currently an employee of Herc Rentals, please ...

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Herc Rentals

Support Services Specialist

Seattle, WA · On-site

$23 - $25/hr

Support Services Specialist Portland, OR, USA, 97211 | Seattle, WA, USA, 98134 Posting Start Date: 6/3/26 If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee ...

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The Baby Fold

Support Services Specialist

Normal, IL · On-site

$18/hr

Mentorship, advancement, and professional development opportunities Summary of Support Services Specialist The Support Service Specialist provides administrative operations and kitchen/ food service ...

Baby Fold

Support Services Specialist

Normal, IL · On-site

$18 - $20/hr

Mentorship, advancement, and professional development opportunities Summary of Support Services Specialist The Support Service Specialist provides administrative operations and kitchen/ food service ...

The Baby Fold

Support Services Specialist

Normal, IL · On-site

$18 - $20/hr

Mentorship, advancement, and professional development opportunities Summary of Support Services Specialist The Support Service Specialist provides administrative operations and kitchen/ food service ...

Harbor, Inc.

Support Services Specialist

Toledo, OH · On-site

Harbor is seeking a Support Services Specialist to provide front desk support at our Woodley location. Position is full-time, 40 hours per week. Education/Experience/Other Requirements : * High ...

Harbor, Inc.

Support Services Specialist

Toledo, OH

Harbor is seeking a Support Services Specialist to provide front desk support at our Woodley location. Position is full-time, 40 hours per week. Education/Experience/Other Requirements : * High ...

The GEO Group

SUPPORT SERVICES SPECIALIST

Boca Raton, FL · On-site

$26.41/hr

Excellent customer service skills. Ability to work with all levels of the organization. * Must be able to work in a fast paced environment with development and support responsibilities for multiple ...

The GEO Group

SUPPORT SERVICES SPECIALIST

Boca Raton, FL · On-site

$26.41/hr

Excellent customer service skills. Ability to work with all levels of the organization. * Must be able to work in a fast paced environment with development and support responsibilities for multiple ...

The GEO Group

SUPPORT SERVICES SPECIALIST

Boca Raton, FL · On-site

$26.41/hr

Excellent customer service skills. Ability to work with all levels of the organization. * Must be able to work in a fast paced environment with development and support responsibilities for multiple ...

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Support Services Specialist information

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$33K

$58.7K

$97K

How much do support services specialist jobs pay per year?

As of Jun 7, 2026, the average yearly pay for support services specialist in the United States is $58,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Support Services Specialist typically collaborate with other departments to resolve client issues?

Support Services Specialists frequently work cross-functionally with teams such as IT, customer service, and operations to address and resolve client concerns efficiently. They act as a bridge, gathering information from clients and communicating technical or service requirements to the appropriate department. This role requires strong interpersonal skills and the ability to coordinate multiple tasks and stakeholders, ensuring that solutions are implemented smoothly and client satisfaction is maintained.

What are Support Services Specialists?

Support Services Specialists are professionals who provide administrative and operational assistance within an organization. They handle a range of tasks such as managing office supplies, coordinating maintenance requests, supporting internal communications, and ensuring that daily business operations run smoothly. These specialists often act as a point of contact between different departments and help resolve logistical or technical issues. Their role is critical in maintaining an efficient and organized work environment.

What is the difference between Support Services Specialist vs Customer Service Representative?

AspectSupport Services SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often no certifications required
Work EnvironmentTechnical support settings, offices, call centersCall centers, retail, online support channels
Employer & Industry UsageIT, healthcare, technical support firmsRetail, telecommunications, service industries

The Support Services Specialist typically handles technical or specialized support tasks, often requiring specific certifications and working in technical environments. Customer Service Representatives focus on general customer interactions, primarily in retail or service sectors. While both roles involve assisting customers, the Support Services Specialist usually provides more technical or detailed support, whereas Customer Service Representatives handle broader customer inquiries.

What are the key skills and qualifications needed to thrive as a Support Services Specialist, and why are they important?

To thrive as a Support Services Specialist, you need strong organizational skills, attention to detail, and a background in administrative support or customer service, often backed by a relevant associate degree or experience. Familiarity with office management systems, CRM software, and proficiency in Microsoft Office Suite are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help professionals excel in this role. These skills are crucial for efficiently managing administrative tasks, ensuring smooth operations, and delivering quality service to clients and internal teams.
What cities are hiring for Support Services Specialist jobs? Cities with the most Support Services Specialist job openings:
Who are the top companies hiring for Support Services Specialist jobs? The top employers for Support Services Specialist jobs are:
What states have the most Support Services Specialist jobs? States with the most job openings for Support Services Specialist jobs include:
What are popular job titles related to Support Services Specialist jobs? For Support Services Specialist jobs, the most frequently searched job titles are:
Support Services Specialist jobs near you
Infographic showing various Support Services Specialist job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,667 per year, or $28.2 per hour.
Support Services Specialist

Support Services Specialist

Herc Rentals

Phoenix, AZ • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Herc Rentals rating

7.7

Company rating: 7.7 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

72nd of 140 rated vehicle equipment hire

Job description

Job Title: Support Services Specialist
Phoenix, AZ, USA, 85040
| Colorado Springs, CO, USA, 80918
| Denver, CO, USA, 80216
Posting Start Date: 6/3/26
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.
Job Purpose
The multifaceted Support Services Specialist is an essential part of providing a positive experience for our customers, both external and internal. Your day will consist of a wide variety of interactions never leaving you bored with mundane tasks. You will be answering incoming calls throughout the day as well as after normal business hours to assist customers with urgent rental requests and emergency service calls, assessing their need and processing accordingly. Our customers will rely on your expertise, to process their requests quickly and efficiently. You will be processing requests to create, add or change users and their profile, for our web-based tool as well. The Support Services Specialist may also assist in other projects and tasks as identified by management.
  • Must be flexible to work weekends, nights, and holidays

What you will do...
  • Answer incoming calls quickly and efficiently; assessing the call to determine if immediate escalation is required
  • Coordinate and process all inbound requests consistently, in a timely manner
  • Identify and communicate escalation issues per established escalation policy
  • Place orders when needed in RentalMan
  • Accurately document all customer interactions according to established procedures in Herc CRM Salesforce
  • Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.
  • Initiate the required amount of daily outbound survey calls
  • Provide support for both internal and external ProControl requests
  • Adhere to the rotating schedule and the attendance policy
  • Learn and follow all company procedures and protocols

Requirements
  • High School Diploma or GED Equivalent
  • Basic knowledge of Microsoft Word and Excel programs
  • 1 year of Customer Service/Support experience

Skills
  • Ability to communicate effectively and efficiently
  • Dependability
  • Professional Telephone Etiquette
  • Strong Sense of Urgency and Customer Focus
  • Organizational and Time Management Skills
  • Ability to work with minimal supervision and think logically & constructively
  • Creative Problem Solver
  • Detail Oriented
  • Understanding KPI expectations

Req #: 69543
Pay Range: $23.00 - $25.00 per hour
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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