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Applications Support Analyst Jobs (NOW HIRING)

Borland Groover

Applications Analyst

Jacksonville, FL · On-site

POSITION SUMMARY The Applications Support Analyst provides front-line and escalated support for clinical and administrative applications used in a gastroenterology physician practice. This role ...

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Applications Support Analyst information

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$15

$39

$70

How much do applications support analyst jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for applications support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by Applications Support Analysts, and how can they be addressed?

Applications Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, strong organizational skills are essential for prioritizing tasks, while continuous learning helps analysts stay updated with evolving applications. Building clear communication channels and documenting common issues also enhance efficiency and collaboration within the support team.

What does an Applications Support Analyst do?

An Applications Support Analyst provides technical support and troubleshooting for software applications within an organization. They help resolve issues reported by users, ensure the smooth functioning of applications, and often serve as a bridge between end-users and the development team. Their duties may also include monitoring application performance, implementing updates, and offering training or documentation to users. Strong problem-solving skills and knowledge of both software and business processes are essential in this role.

How much do application support analysts make?

Application support analysts in the US typically earn between $55,000 and $85,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced analysts with certifications can earn over $90,000. Skills in troubleshooting, SQL, and familiarity with enterprise applications are often required.

What is the difference between Applications Support Analyst vs Help Desk Technician?

AspectApplications Support AnalystHelp Desk Technician
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like HDI Support Center AnalystHigh school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentCorporate IT departments, supporting enterprise applicationsHelp desk or call center environments, providing first-level support
Employer & Industry UsageUsed across industries with complex software needsCommon in retail, small business, and service sectors
Common Search & ComparisonOften compared for technical support roles involving application troubleshootingCompared for entry-level IT support roles

The Applications Support Analyst typically handles complex application issues, requiring technical knowledge and certifications, working in corporate environments. Help Desk Technicians focus on basic troubleshooting and customer support, often with less formal education. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as an Applications Support Analyst, and why are they important?

To thrive as an Applications Support Analyst, you need a solid understanding of information systems, troubleshooting skills, and often a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), databases (such as SQL), and sometimes ITIL certification are typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help you excel in resolving user issues and collaborating with technical teams. These competencies are crucial for ensuring application reliability, minimizing downtime, and maintaining user satisfaction.

Is an application analyst entry level?

Application Support Analysts can be entry-level or require some experience, depending on the organization. Entry-level roles typically require basic knowledge of software applications, troubleshooting skills, and may involve on-the-job training, while more advanced positions may require certifications or prior experience with specific systems.

What Does an Applications Support Analyst Do?

An applications support analyst is in charge of resolving technical issues related to business systems or software for customers. Your responsibilities in this role include talking to customers about application problems, resolving the issues and giving a response to affected customers, creating and analyzing reports based on current and previous errors, writing procedures for the use of company systems, and creating new or updated software for customer use. In some roles, you may also be required to complete additional duties like training other employees or customers on the use of your software, troubleshooting directly with customers, or updating computers with the newest version of the technology.

What does an application support analyst do?

An application support analyst is responsible for maintaining, troubleshooting, and resolving issues with software applications used by an organization. They monitor system performance, assist users with technical problems, and often work with IT teams to implement updates and improvements, typically using tools like ticketing systems and diagnostic software.

What does an application analyst do?

An Applications Support Analyst is responsible for maintaining, troubleshooting, and optimizing software applications used within an organization. They analyze issues, provide technical support, and collaborate with developers and users to ensure smooth operation, often using tools like ticketing systems and monitoring software. Strong problem-solving skills and knowledge of relevant systems are essential for this role.
More about Applications Support Analyst jobs
What cities are hiring for Applications Support Analyst jobs? Cities with the most Applications Support Analyst job openings:
What are the most commonly searched types of Applications Support Analyst jobs? The most popular types of Applications Support Analyst jobs are:
Who are the top companies hiring for Applications Support Analyst jobs? The top employers for Applications Support Analyst jobs are:
What states have the most Applications Support Analyst jobs? States with the most job openings for Applications Support Analyst jobs include:
What are popular job titles related to Applications Support Analyst jobs? For Applications Support Analyst jobs, the most frequently searched job titles are:
Applications Support Analyst jobs near you
Infographic showing various Applications Support Analyst job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 77% Full Time, and 18% Part Time. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.
Infrastructure Analyst / System Support / Desktop Support / Network Analyst

Infrastructure Analyst / System Support / Desktop Support / Network Analyst

Noralogic Inc

Dayton, OH

Full-time

Posted 3 days ago

Job description

Company Description

Mckesson

Job Description

Job Title: Infrastructure Analyst / System Support Analyst

Job Location: Dayton, OH 45458

Job Type: Fulltime/Contract


Job Description:

Minimum Requirements
2+ years applications support /system support / software support experience /desktop support
Critical Skills
The following experience is required
Experience supporting software applications.
Above average interpersonal and communication skills
Above average customer facing skills
Adept at resolving technical issues
Able to follow documented processes
Willingness to work in a highly structured and tightly supervised environment.
Ability to work and prioritize well in a fast-paced, dynamic atmosphere.

Technical Support/ System Support / Software Support / Customer Support (Any one nice to have)


Additional Knowledge & Skills
SQL experience is a plus
Experience working within a high volume call center desirable
Education
BS degree or equivalent experience.
Physical Requirements
General Office Demands


Regards,

Ajay Kumar

Noralogic Inc

307-316-1855

Additional Information

All your information will be kept confidential according to EEO guidelines.

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