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Applications Support Analyst Jobs (NOW HIRING)

Kavaliro

Application Support Analyst: II

Louisville, KY · On-site +1

Application Support Analyst assist users of computer and mobile applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new ...

ITech Recruiting

Applications Support

New York, NY

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

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How much do applications support analyst jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for applications support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by Applications Support Analysts, and how can they be addressed?

Applications Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, strong organizational skills are essential for prioritizing tasks, while continuous learning helps analysts stay updated with evolving applications. Building clear communication channels and documenting common issues also enhance efficiency and collaboration within the support team.

What does an Applications Support Analyst do?

An Applications Support Analyst provides technical support and troubleshooting for software applications within an organization. They help resolve issues reported by users, ensure the smooth functioning of applications, and often serve as a bridge between end-users and the development team. Their duties may also include monitoring application performance, implementing updates, and offering training or documentation to users. Strong problem-solving skills and knowledge of both software and business processes are essential in this role.

How much do application support analysts make?

Application support analysts in the US typically earn between $55,000 and $85,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced analysts with certifications can earn over $90,000. Skills in troubleshooting, SQL, and familiarity with enterprise applications are often required.

What is the difference between Applications Support Analyst vs Help Desk Technician?

AspectApplications Support AnalystHelp Desk Technician
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like HDI Support Center AnalystHigh school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentCorporate IT departments, supporting enterprise applicationsHelp desk or call center environments, providing first-level support
Employer & Industry UsageUsed across industries with complex software needsCommon in retail, small business, and service sectors
Common Search & ComparisonOften compared for technical support roles involving application troubleshootingCompared for entry-level IT support roles

The Applications Support Analyst typically handles complex application issues, requiring technical knowledge and certifications, working in corporate environments. Help Desk Technicians focus on basic troubleshooting and customer support, often with less formal education. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as an Applications Support Analyst, and why are they important?

To thrive as an Applications Support Analyst, you need a solid understanding of information systems, troubleshooting skills, and often a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), databases (such as SQL), and sometimes ITIL certification are typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help you excel in resolving user issues and collaborating with technical teams. These competencies are crucial for ensuring application reliability, minimizing downtime, and maintaining user satisfaction.

Is an application analyst entry level?

Application Support Analysts can be entry-level or require some experience, depending on the organization. Entry-level roles typically require basic knowledge of software applications, troubleshooting skills, and may involve on-the-job training, while more advanced positions may require certifications or prior experience with specific systems.

What Does an Applications Support Analyst Do?

An applications support analyst is in charge of resolving technical issues related to business systems or software for customers. Your responsibilities in this role include talking to customers about application problems, resolving the issues and giving a response to affected customers, creating and analyzing reports based on current and previous errors, writing procedures for the use of company systems, and creating new or updated software for customer use. In some roles, you may also be required to complete additional duties like training other employees or customers on the use of your software, troubleshooting directly with customers, or updating computers with the newest version of the technology.

What does an application support analyst do?

An application support analyst is responsible for maintaining, troubleshooting, and resolving issues with software applications used by an organization. They monitor system performance, assist users with technical problems, and often work with IT teams to implement updates and improvements, typically using tools like ticketing systems and diagnostic software.

What does an application analyst do?

An Applications Support Analyst is responsible for maintaining, troubleshooting, and optimizing software applications used within an organization. They analyze issues, provide technical support, and collaborate with developers and users to ensure smooth operation, often using tools like ticketing systems and monitoring software. Strong problem-solving skills and knowledge of relevant systems are essential for this role.
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Applications Support Analyst jobs near you
Infographic showing various Applications Support Analyst job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 77% Full Time, and 18% Part Time. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.
Digital Applications Support Analyst, AT

Digital Applications Support Analyst, AT

Apple Bank

New York, NY • On-site

$100K - $135K/yr

Full-time

Posted 28 days ago

Job description

Hybrid/New York, NY
Salary Range: $100,000- $135,000
Apple Bank is seeking a Digital Applications Support Analyst to join the Digital Applications Support Team in IT to provide technical support on our digital Online Account Opening and Online & Mobile Banking applications. The Analyst will act in the dual role as administrator & release engineer for the online account opening application platform and also serve as a support engineer/technical liaison between the Digital Banking Services Team and the Bank’s external service providers, allowing for the deliverance of exceptional service to our customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Function as the administrator & release engineer for our online account opening platform hosted in a Salesforce platform, as well as a support engineer for other digital applications including Online & Mobile Banking.
  • Act as a technical liaison between the Bank’s vendor/service provider and the Digital Banking Services team for support and other project delivery processes under the direction of the Digital Banking Applications Systems Manager.
  • Help resolve routine, as well as escalated issues by working with vendors & other teams within the IT Division.
  • Communicate vendor/service provider alerts and bulletin information internally to end-users, internal departments, and/or senior leadership whenever applicable, as directed by the Manager.
  • Work with vendor support to resolve bank wide incidents/alerts that disrupt customer experience; gather RCAs.
  • Partner with Enterprise Project Management Office (EPMO) on new initiatives for this channel and support all platform upgrades.
  • Perform testing on maintenance and larger project releases.
  • Remain current on architecture and various system components of these applications, including interfaces & dataflow to other vendor components.
  • Maintain knowledge base including architecture, configuration, and other software artifacts including release notes
  • Support Manager in department audits and provide corrective action if needed, in a timely manner.
  • Maintain confidentiality of the Bank’s customers and adhere to all regulatory requirements.
  • Perform other duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

  • Bachelor’s degree in Technology/Computer Science preferred.
  • 3+ years of experience in a Retail Banking/Consumer Banking application support function, preferably in Digital Banking IT Support.
  • Knowledge of digital eco system including Online Account Opening & Online/Mobile Banking technology is a must.
  • Possesses a broad knowledge of Salesforce with the ability to regularly configure and customize platform, as well as the ability to pull and create reports from its hosted applications.
  • Familiarity with APIs, UUX flow, Web & App based technologies, and mobile application environment amongst others typically used in digital banking.
  • Must be comfortable with development tools including C sharp & Java/Java script in Windows / Windows .net environment with a good understanding of overall architecture
  • Experience or demonstrated familiarity of FIS IBS core banking, API’s and interfaces preferred.
  • Experience or demonstrated familiarity with Terafina Account opening & Q2 Online banking platforms preferred.
  • Experience with Query tools, UX and CX preferred.
  • Must be familiar with regulatory policies including BSA/AML, privacy and PCI compliance.
  • Excellent problem-solving skills.
  • Strong interpersonal and communication (verbal + written skills).
  • Superior Microsoft Office skills.
  • Ability to operate in a fast-paced and ever-changing environment.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

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