IT Service Manager
100% On Site | Stow, Ohio
Join SPIROL and become part of a global manufacturer known for engineering excellence, innovation, and a world class approach to people, process, and product.
For over 75 years, SPIROL has supported industries including automotive, aerospace, hand and power tools, and green energy by providing engineered components that help hold the world together. We are looking for an experienced IT Service Manager who values exceptional service, responsiveness, and continuous improvement to join our team.
What You'll Do
โข Lead the global delivery of IT services and infrastructure support for employees across the organization
โข Manage day to day IT infrastructure operations, including internal and third party vendor escalations
โข Configure and manage software related to server and network infrastructures
โข Support operating systems, utility applications, and platform technologies used by the applications team
โข Manage and improve the service desk software platform to ensure responsive and efficient IT support
โข Drive continuous improvement initiatives related to cybersecurity standards, policies, and procedures
โข Document IT processes, procedures, and operational standards
โข Provide leadership and support for helpdesk functions, network engineering, and IT operations
What We're Looking For
โข Bachelor's Degree in Information Technology, Computer Science, or related field
โข 8โ10 years of progressive IT experience with 3โ5 years in a management role
โข Relevant certifications such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, or equivalent experience
โข Experience leading IT operations in a structured or controlled environment
โข Strong leadership, communication, and problem solving skills
โข Experience managing helpdesk functions, network engineering, and/or IT professionals
โข Ability to drive process improvement and maintain high service standards
Why SPIROL?
At SPIROL, people matter. We offer competitive compensation, strong benefits, and opportunities for long term career growth.
Benefits Include
โข Competitive Compensation Structure
โข Health, Dental, Vision, & Life Insurance
โข Disability Insurance
โข Paid Time Off
โข 401(k) with Company Match
โข ESOP Pension
โข Pet Insurance
โข Employee Referral Bonus Program
โข Education Assistance Program
โข Employee Assistance Program
โข Career Growth Opportunities
Learn more about SPIROL careers:
https://www.youtube.com/watch?v=d3OEoDZdnXI
SPIROL is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.