What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Work as a team with the customer service and sales teams to ensure customer needs are met.
60 Fox Factory Customer Service Representative Jobs Hiring Near You
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Work as a team with the customer service and sales teams to ensure customer needs are met.
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Work as a team with the customer service and sales teams to ensure customer needs are met.
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Work as a team with the customer service and sales teams to ensure customer needs are met.
Bicycle Customer Service Representative
$16.25 - $22/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customer needs and requirements and provide solutions for product, process, or services
Bicycle Customer Service Representative
$16.25 - $22/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customer needs and requirements and provide solutions for product, process, or services
Bicycle Customer Service Representative
Scottsdale, AZ · On-site
$16 - $22/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customer needs and requirementsand provide solutions for product, process, or services
Bicycle Customer Service Representative
Scottsdale, AZ · On-site
$16 - $22/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customer needs and requirementsand provide solutions for product, process, or services
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Work as a team with the customer service and sales teams to ensure customer needs are met.
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Work as a team with the customer service and sales teams to ensure customer needs are met.
Customer Service Representative II
Franklin Springs, GA · On-site
$13.25 - $18/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understanding customer needs, requirementsand provide solutions for product, process, or services
Customer Service Representative II
Franklin Springs, GA · On-site
$13.25 - $18/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understanding customer needs, requirementsand provide solutions for product, process, or services
Customer Service Representative II
Franklin, GA · On-site
$14.25 - $19.50/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understanding customer needs, requirements and provide solutions for product, process, or services
Customer Service Representative II
Franklin, GA · On-site
$14.25 - $19.50/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understanding customer needs, requirements and provide solutions for product, process, or services
Bicycle Customer Service Representative
Scottsdale, AZ · On-site
$16 - $22/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customer needs and requirements and provide solutions for product, process, or services
Bicycle Customer Service Representative
Scottsdale, AZ · On-site
$16 - $22/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customer needs and requirements and provide solutions for product, process, or services
Customer Service Representative II
Franklin, GA · On-site
$14.25 - $19.50/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understanding customer needs, requirements and provide solutions for product, process, or services
Customer Service Representative II
Franklin, GA · On-site
$14.25 - $19.50/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understanding customer needs, requirements and provide solutions for product, process, or services
Sales Coordinator
$18 - $24.75/hr
Teams Sales Support Representative Marucci Sports, a wholly owned subsidiary of Fox Factory, was ... Strong customer service orientation with a proven ability to effectively resolve grievances.
Sales Coordinator
$18 - $24.75/hr
Teams Sales Support Representative Marucci Sports, a wholly owned subsidiary of Fox Factory, was ... Strong customer service orientation with a proven ability to effectively resolve grievances.
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Services existing customers, obtains orders, and establishes new accounts by planning and ...
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Services existing customers, obtains orders, and establishes new accounts by planning and ...
Service Technician
Baxter, MN · On-site
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understand customer requirements and accordingly recommend the right products or services. * May ...
Service Technician
Baxter, MN · On-site
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understand customer requirements and accordingly recommend the right products or services. * May ...
Inventory Specialist
Elkhart, IN · On-site
$17 - $21.50/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customers worldwide. Our premium brand, performance-defining products and systems are used ...
Inventory Specialist
Elkhart, IN · On-site
$17 - $21.50/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customers worldwide. Our premium brand, performance-defining products and systems are used ...
Sales Coordinator
Baton Rouge, LA · On-site
$18 - $24.75/hr
Teams Sales Support Representative Marucci Sports, a wholly owned subsidiary of Fox Factory, was ... Strong customer service orientation with a proven ability to effectively resolve grievances.
Sales Coordinator
Baton Rouge, LA · On-site
$18 - $24.75/hr
Teams Sales Support Representative Marucci Sports, a wholly owned subsidiary of Fox Factory, was ... Strong customer service orientation with a proven ability to effectively resolve grievances.
Service Technician
Baxter, MN · On-site
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understand customer requirements and accordingly recommend the right products or services. * May ...
Service Technician
Baxter, MN · On-site
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understand customer requirements and accordingly recommend the right products or services. * May ...
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customers worldwide. Our premium brand, performance-defining products and systems are used ...
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customers worldwide. Our premium brand, performance-defining products and systems are used ...
Inventory Specialist
Elkhart, IN · On-site
$17 - $21.50/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customers worldwide. Our premium brand, performance-defining products and systems are used ...
Inventory Specialist
Elkhart, IN · On-site
$17 - $21.50/hr
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customers worldwide. Our premium brand, performance-defining products and systems are used ...
Inside Sales Representative
Coldwater, MI · On-site
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Services existing customers, obtains orders, and establishes new accounts by planning and ...
Inside Sales Representative
Coldwater, MI · On-site
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Services existing customers, obtains orders, and establishes new accounts by planning and ...
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Customer Mindset : Creating an exceptional experience for internal stakeholders and external ...
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Customer Mindset : Creating an exceptional experience for internal stakeholders and external ...
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are ...
What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are ...
Fox Factory Jobs Information
Do workers at Fox Factory get paid breaks?
Sometimes. Only some people get paid breaks.
53% of people say they don’t get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and April 2026.
53% of people say they don’t get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and April 2026.
Does Fox Factory pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and May 2026.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and May 2026.
At Fox Factory, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
62% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.
62% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from Fox Factory affordable enough for their workers?
Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between April 2025 and May 2026.
78% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between April 2025 and May 2026.
Do people get paid time off at Fox Factory?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers at Fox Factory worry about hours?
Most people don’t worry about getting enough hours.
79% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and December 2025.
79% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and December 2025.
Do Fox Factory workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
69% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and December 2025.
69% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to get time off at Fox Factory?
Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and May 2026.
50% of people report it’s hard to get time off.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and May 2026.
Do Fox Factory managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and December 2025.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and December 2025.
Do jobs at Fox Factory spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and December 2025.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to take sick days at Fox Factory?
Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and May 2026.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at Fox Factory feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
38% of people say they’re not treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and April 2026.
38% of people say they’re not treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and April 2026.
Do people at Fox Factory get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and May 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and May 2026.
Is it stressful to work at Fox Factory?
Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between February 2025 and May 2026.
75% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at Fox Factory enjoy their jobs?
Only some people enjoy their job.
46% of people report they don’t enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
46% of people report they don’t enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at Fox Factory recommend working with their team?
Not many people recommend working with their team.
81% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and May 2026.
81% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get enough training when they start at Fox Factory?
Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and May 2026.
44% of people report they didn’t get enough training when they started working here.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get support to advance at Fox Factory?
Most people aren’t given support to advance their career here.
In the last year, 69% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and May 2026.
In the last year, 69% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people think Fox Factory’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and April 2026.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and April 2026.
Do workers feel well informed about how Fox Factory is doing?
Only some people feel well informed about how the company is doing.
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between February 2025 and May 2026.
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between February 2025 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Fox Factory?
What are the most popular categories at Fox Factory?
Other
Medical, Dental, Vision, Life, Retirement
Posted 15 days ago
Fox Factory rating
4.3
Based on 21 frontline employees who took The Breakroom Quiz
Job description
What We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!
Position Summary:
Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.
Position Responsibilities:
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
Note:
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs - on merit and the principles of equal employment opportunity.
Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!
Position Summary:
Analyze, troubleshoot, and resolve technical-related issues for installation, warranty, product fit, and other customer issues.
Position Responsibilities:
- Work in a fast-paced environment, taking incoming technical service calls from customers.
- Listen, then analyze to resolve technical issues or questions
- Communicate with customers in a professional and respectful manner
- Provide solid problem-solving skills with proficient attention to detail
- Provide outstanding customer service
- Efficient in returning all calls, emails, or any other form of follow-up needed to the customer
- Work as a team with the customer service and sales teams to ensure customer needs are met.
- Monitor forums for technical-related topics
- Collaborate with R&D on engineering and common customer service issues
- Comply with all local, state, and federal laws and compliance
- Strong organizational and time management skills.
- Strong technical understanding of products and vehicles
- Must be able to work well under pressure.
- Ability to read product prints
- Effective and professional written and verbal communication skills
- Meticulous attention to detail and accuracy.
- Ability to establish and meet deadlines.
- Flexibility and the ability to thrive in a fast-paced environment.
- High School Diploma or GED required
- Technical background in vehicle mechanics and function
- Understanding of suspension is a plus
- Cubicle setting
- Sitting for long periods of time
- Long periods of computer usage
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
Note:
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs - on merit and the principles of equal employment opportunity.
Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.
What Fox Factory employees say
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