Description:
Status: Non-Exempt
Department: Operations
Direct Supervisor: Residential Services Manager
Schedule: 8AM - 4:30PM Monday - Friday
Job Summary
The Residential Services Coordinator supports the daily operations of residential treatment
facilities by coordinating staffing coverage, enforcing client behavior standards, ensuring
basic supply readiness, and maintaining a clean, safe, and recovery-focused environment.
This role facilitates communication between program leadership and frontline residential
staff and plays a key role in upholding treatment culture, facility readiness, and logistical
accountability across shifts.
Essential Functions
- Monitor dormitory and shared areas to ensure cleanliness, order, and safety.
- Conduct walkthroughs and supply checks for bedrooms, bathrooms, and shared spaces.
- Document maintenance concerns and coordinate with Facilities staff for resolution.
- Support client transitions, including room assignments, admissions, and discharges.
- Staff Coordination and Leadership
- Support onboarding of new Residential Technicians with on-the-job training and walkthroughs.
- Coordinate patient external appointments and driver dispatch for program efficiency and ensure quality patient care.
- Ensure that shift logs, client sign-in sheets, and incident reports are completed accurately.
- Ensure detox logs, medication administration, shift notes, and communication notes are completed timely, and accurately.
- Address low-level behavioral issues and elevate concerns to the Residential Services Manager when appropriate.
- Provide shift-level supervision and serve as the lead when the manager is off-site.
- Manage basic inventories of bedding, hygiene products, kitchen goods, and cleaning supplies.
- Prepare rooms for new client admissions and restock client welcome kits and orientation packets
- Ensure appropriate client-to-bed assignments and uphold curfew and pass policies.
- Complete incident reports, facility checklists, and cleanliness audits.
- Ensure proper documentation of behavioral incidents, safety concerns, and shift summaries.
- Adhere to all ARS policies and procedures regarding residential living expectations and recovery norms.
Requirements:
- High school diploma or GED required; Associates degree preferred.
- Minimum of 2 yearsโ experience in residential services, behavioral health, or supportive housing.
- Strong interpersonal skills, problem-solving abilities, and comfort working in a structured environment.
- Familiarity with recovery principles, trauma-informed care, and respectful communication.
- Strong computer skills and experience with EHR systems.
- Adhere to and enforce ethical and professional boundaries
- Ability to de-escalate conflict and model recovery-oriented conduct
- CPR/First Aid certification
- Fit for duty Health Screen & negative or noncommunicable TB test result
- Valid Drivers License & clean driving record
- Ability to pass a standard background check
- Prior experience in a shift-lead or coordinator-level role preferred
- Basic understanding of DHCS facility expectations preferred