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$53.5K

$96.4K

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How much do patient financial services director jobs pay per year?

As of Jun 7, 2026, the average yearly pay for patient financial services director in the United States is $96,372.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $104,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Patient Financial Services Director, and how can they be addressed?

Patient Financial Services Directors often encounter challenges such as managing complex billing processes, ensuring regulatory compliance, and maintaining clear communication between clinical and administrative departments. Balancing the needs of patients with financial goals requires strong leadership and problem-solving skills. Addressing these challenges typically involves implementing effective training programs for staff, leveraging technology to streamline workflows, and fostering a collaborative environment to quickly resolve issues and improve patient satisfaction.

What is the difference between Patient Financial Services Director vs Patient Accounts Manager?

AspectPatient Financial Services DirectorPatient Accounts Manager
CredentialsTypically requires a bachelor's degree in healthcare administration, finance, or related field; certifications like Certified Revenue Cycle Executive (CRCE) are commonUsually holds a bachelor's degree; certifications are less common but may include healthcare billing or coding credentials
Work EnvironmentOversees entire patient financial services department, including billing, collections, and financial counselingManages patient accounts, billing, and collections at a departmental level
Employer & Industry UsageUsed in hospitals, health systems, and large clinics for strategic financial oversightFound in hospitals, clinics, and physician practices focusing on day-to-day account management

The Patient Financial Services Director focuses on strategic oversight and department management, while the Patient Accounts Manager handles daily operations of patient billing and collections. Both roles are essential but differ in scope and seniority.

What does a Patient Financial Services Director do?

A Patient Financial Services Director oversees the financial operations related to patient billing, collections, and insurance claims within a healthcare facility. They manage teams responsible for processing payments, resolving billing issues, and ensuring compliance with healthcare regulations. Their goal is to optimize revenue cycle management while providing excellent customer service to patients regarding their financial accounts. This role often involves analyzing financial data, implementing process improvements, and collaborating with other departments to streamline the billing process.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Director, and why are they important?

To thrive as a Patient Financial Services Director, you need expertise in healthcare billing, revenue cycle management, insurance regulations, and a bachelor's degree in healthcare administration, finance, or a related field. Familiarity with hospital billing systems (such as Epic or Cerner), financial analytics tools, and certifications like HFMA’s Certified Revenue Cycle Representative (CRCR) are typically expected. Strong leadership, problem-solving abilities, and effective communication skills stand out in this role. These competencies are crucial for ensuring accurate patient billing, optimizing revenue, and leading teams to maintain the financial health of a healthcare organization.
More about Patient Financial Services Director jobs
What cities are hiring for Patient Financial Services Director jobs? Cities with the most Patient Financial Services Director job openings:
What are the most commonly searched types of Patient Financial Services jobs? The most popular types of Patient Financial Services jobs are:
What states have the most Patient Financial Services Director jobs? States with the most job openings for Patient Financial Services Director jobs include:
What job categories do people searching Patient Financial Services Director jobs look for? The top searched job categories for Patient Financial Services Director jobs are:
Patient Financial Services Director jobs near you
Infographic showing various Patient Financial Services Director job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $96,372 per year, or $46.3 per hour.
Patient Financial Services Director

Patient Financial Services Director

Beaufort Memorial Hospital

Beaufort, SC • On-site

Full-time

Posted 14 days ago

Beaufort Memorial Hospital rating

6.3

Company rating: 6.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

712th of 994 rated hospitals

Job description

About the Organization
Beaufort Memorial, a not-for-profit hospital founded in 1944 on the banks of the Atlantic Intracoastal Waterway, is licensed for 201 beds (169 acute, 14 rehabilitation and 18 mental health). We are an acute-care hospital, a regional referral center and the largest medical facility between Savannah, Ga., and Charleston, S.C.
Fully accredited by The Joint Commission, Beaufort Memorial boasts a dedicated, high-quality medical staff of nearly 230 board-certified or board-eligible providers.
Our mission is to enhance the quality of life in the Lowcountry through improved health, innovative partnerships and superior care.
Position
Patient Financial Services Director
Location
Beaufort Memorial Hospital
Full-Time/Part-Time
Full-Time
Shift
Days
Exempt/Non-Exempt
Exempt
Description
JOB SUMMARY:
The Patient Financial Services Director serves as the strategic and operational leader responsible for overseeing, optimizing, and continuously improving middle and back end revenue cycle across Beaufort Memorial's acute and outpatient settings. This leader will drive operational excellence through innovation, compliance, data analytics, and workforce engagement, ensuring that revenue cycle operations support both financial health and patient satisfaction.
The role requires a visionary leader with a deep understanding of healthcare finance, reimbursement models, payer relations, and technology transformation. This individual will champion initiatives that enhance accuracy, transparency, and efficiency throughout the patient financial journey, from pre-access to final account resolution.
Key Responsibilities
Strategic Leadership & Vision
  • Develop, communicate, and execute a comprehensive revenue cycle strategy aligned with Beaufort Memorial's mission, growth goals, and financial performance targets.
  • Serve as a key member of the finance leadership team, providing insights to the CFO, CEO, and executive team on revenue trends, payer performance, and strategic opportunities.
  • Lead enterprise-wide revenue cycle initiatives, including automation, digital payment platforms, and system modernization (Meditech, EHR/billing upgrades, AI-assisted workflows, price transparency).
  • Build governance structures and performance dashboards to ensure accountability and continuous improvement.

Operational Excellence
  • Oversee all functional areas of the revenue cycle, including Billing, Coding, Denials Management, and Collections.
  • Implement and monitor key performance indicators (KPIs) such as cash collections, DNFB, AR days, denial rates, cost-to-collect, and first-pass resolution rates.
  • Leverage data analytics and automation (RPA, AI, predictive analytics) to streamline workflows, reduce rework, and improve accuracy.
  • Lead denial prevention and appeal strategies, utilizing root-cause analysis and performance metrics to drive resolution.
  • Engage proactively with payers to address chronic underpayments, identify trends, and negotiate improved operational performance.

Compliance, Risk & Regulatory Alignment
  • Ensure adherence to all federal, state, and payer regulations (CMS, HIPAA, No Surprises Act, Price Transparency).
  • Oversee audit readiness and risk mitigation programs, maintaining robust internal controls and monitoring for compliance gaps.
  • Partner with the Compliance Department to develop corrective action plans and lead staff education related to revenue cycle policies and procedures.

Patient Financial Experience
  • Champion a patient-centered billing experience, ensuring clear communication, price transparency, and compassionate collection practices.
  • Oversee financial counseling and cost estimate programs, supporting patients in understanding and managing their financial responsibilities.
  • Introduce and manage digital payment options, mobile billing platforms, and self-service tools to improve convenience and satisfaction.

Technology & Innovation
  • Lead technology modernization efforts within the revenue cycle, integrating automation, AI tools, and predictive analytics to drive efficiency.
  • Partner with IT and Finance on system integrations, EHR optimizations, and vendor solutions for claims processing, early-out services, and eligibility verification.
  • Champion digital transformation initiatives that reduce administrative burden and enhance staff and patient experience.

Talent Development & Leadership
  • Build and mentor a high-performing revenue cycle team, fostering professional development, succession planning, and cross-training.
  • Create a culture of collaboration, accountability, and inclusion, ensuring staff are engaged and aligned with organizational values.
  • Facilitate regular leadership development, process improvement workshops, and best-practice sharing across departments.

Collaboration & Partnership
  • Collaborate cross-functionally with Finance, Clinical Operations, Case Management, IT, and Compliance to ensure accurate clinical documentation and reimbursement alignment.
  • Maintain relationships with external vendors (e.g., clearinghouses, early-out, bad debt, and coverage discovery partners), ensuring quality, compliance, and contract performance.

Position Requirements
Education:
  • Bachelor's Degree in Healthcare Administration, Business, Finance, Accounting, or a related field required.
  • Master's Degree (MBA, MHA, MPH) strongly preferred.

Experience:
  • 8-10 years of progressive revenue cycle management experience within a healthcare system or hospital environment.
  • Minimum 3-5 years in a senior leadership role managing multi-site or integrated revenue cycle operations.
  • Proven success in process redesign, technology adoption, and performance improvement initiatives.
  • Strong understanding of payer rules, reimbursement methodologies (FFS, DRG, APC, VBC), coding (CPT, ICD-10, HCPCS), and regulatory compliance.

Certifications/Licenses:
  • HFMA (CRCR, CHFP, FHFMA) or MGMA/CPA certification preferred.

EOE Statement
Beaufort Memorial Hospital is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.

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About Beaufort Memorial Hospital

Sourced by ZipRecruiter

Beaufort Memorial, a not-for-profit hospital founded in 1944 on the banks of the Atlantic Intracoastal Waterway, is licensed for 201 beds (169 acute, 14 rehabilitation and 18 mental health). We are an acute-care hospital, a regional referral center and the largest medical facility between Savannah, Ga., and Charleston, S.C. Read our most recent Report to the Community. Fully accredited by The Joint Commission, Beaufort Memorial boasts a dedicated, high-quality medical staff of nearly 230 board-certified or board-eligible providers. Our mission is to enhance the quality of life in the Lowcountry through improved health, innovative partnerships and superior care.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Beaufort, SC, US

Year founded

1944

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