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Customer Success Jobs (NOW HIRING)

Volie

Customer Success

Fort Myers, FL · On-site +1

Customer Success at Volie Are you passionate about delivering exceptional customer experiences and driving client success? Volie, a leader in BDC software for the automotive industry, seeks a dynamic ...

Krea

Customer Success

San Francisco, CA

Founding Customer Success Manager Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for ...

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide ...

Krea.ai, Inc

Customer Success

San Francisco, CA

We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide ...

Standard Metrics

Customer Success

San Francisco, CA

$140K - $190K/yr

Come Build With Us The Customer Success team at Standard Metrics is responsible for the complete post-sales lifecycle of our customers, working with some of the best venture capital firms and ...

Standard Metrics

Customer Success

Manhattan, NY · On-site +1

$140K - $190K/yr

Customer Success Standard Metrics is an AI-driven financial data platform that helps investors and their portfolio companies make more informed, forward-looking decisions with automated reporting and ...

Cara

Customer Success

Manhattan, NY

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

Meter, Inc

Customer Success

San Francisco, CA · On-site

$97K - $164K/yr

Customer Success is responsible for delivering a consistent, high-quality experience across this diversity, ensuring that Meter becomes a trusted, long-term connectivity partner. What Success Looks ...

Cara

Customer Success

New York, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Diligent Corporation

The Manager, Customer Success is a leadership role that is tasked with managing a small team of Customer Success Managers (CSM). The role is focused on developing ongoing customer relationship ...

Unifyr

Customer Success Manager

Manhattan, NY · Remote

Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for ...

Numeral, Inc.

Customer Success Lead

San Francisco, CA · On-site

$180K - $250K/yr

About the role Numeral is hiring a Customer Success Lead to help build and scale the Customer Success function from the ground up. This will be one of the first dedicated Customer Success hires and a ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

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All JobsCustomer Success Jobs

Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do customer success jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.
More about Customer Success jobs
What cities are hiring for Customer Success jobs? Cities with the most Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Customer Success jobs? States with the most job openings for Customer Success jobs include:
What job categories do people searching Customer Success jobs look for? The top searched job categories for Customer Success jobs are:
Customer Success jobs near you
Infographic showing various Customer Success job openings in the United States as of May 2026, with employment types broken down into 62% Full Time, 34% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success

Customer Success

Volie

Fort Myers, FL • On-site, Remote

Full-time

Retirement, PTO

Posted 21 days ago

Job description

Customer Success at Volie


Are you passionate about delivering exceptional customer experiences and driving client success? Volie, a leader in BDC software for the automotive industry, seeks a dynamic and results-driven Customer Success Coach or Coordinator to join our team. In this remote role, you will play a key role in ensuring our customers maximize the value of our products, stay aligned with industry best practices, and receive top-tier support.


Key Responsibilities:


  • Customer Interaction & Satisfaction: Engage regularly with new and existing customers to enhance satisfaction and implement strategies for maximizing product value.
  • New Client Onboarding: Oversee the onboarding process, including client training, new account installations, and managing launch timelines.
  • Communication & Reporting: Keep the VP of Customer Success and Director of Customer Success informed on account health, launch statuses, and escalated concerns. Produce weekly, quarterly, and annual reports on customer success, performance, and product utilization.
  • Cross-Functional Collaboration: Serve as a liaison between sales, clients, and the development team to ensure smooth communication. Identify customer needs and industry trends to inform product updates and improvements.
  • Customer Retention & Account Management: Establish yourself as a subject matter expert in automotive BDC best practices. Build and maintain strong relationships with customer points of contact (POCs), providing tailored solutions and high-level technical/product support.
  • Goal Setting & Strategy: Work closely with accounts to establish and track customer goals, analyze their needs, and develop strategies to enhance performance, ensure client satisfaction, and reduce churn.


Qualifications:


  • Proven experience in customer success, account management, client satisfaction, or a related role.
  • Strong understanding of BDC practices within the automotive industry.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to multitask, manage time effectively, and track multiple projects.
  • A customer-centric mindset with a proactive approach to problem-solving.
  • Experience working cross-functionally with teams like sales, marketing, and development.
  • Fort Myers, FL preferred.


Why Join Volie?


  • Be part of an innovative team that's transforming the automotive BDC space.
  • Opportunities for professional growth and development.
  • A collaborative work environment where your insights and feedback will help shape our products.


What We Offer

  • Be part of an innovative team that's transforming the automotive BDC space.
  • Opportunities for professional growth and development.
  • A collaborative work environment where your insights and feedback will help shape our products.
  • Paid holidays, PTO, 401(K).
  • Company-provided tools and onboarding resources.


If you are a customer-focused professional looking for an exciting opportunity to contribute to customer success and retention, apply today!


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