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Automotive Service Advisor Writer Jobs (NOW HIRING)

Super Service Auto Shops

Service Advisor

Placentia, CA

$60K - $100K/yr

We are looking for a full time automotive service advisor, service writer or customer service intern who will also write service 5 days a week at the leading independent auto repair shop in CA. We ...

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How much do automotive service advisor writer jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for automotive service advisor writer in the United States is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor Writer, and why are they important?

To thrive as an Automotive Service Advisor Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is important for managing workflow and documentation. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These abilities are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient shop operations.

How does an Automotive Service Advisor Writer typically collaborate with technicians and customers throughout a repair job?

An Automotive Service Advisor Writer acts as a liaison between customers and the service technicians. They start by listening to the customer’s concerns, accurately documenting the issues, and then communicating these details to the technicians. Throughout the repair process, they provide updates to the customer and clarify any additional service recommendations from the technicians. This role requires strong communication and organizational skills to ensure smooth workflow and high customer satisfaction.

What is an Automotive Service Advisor Writer?

An Automotive Service Advisor Writer is a professional who acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They are responsible for understanding customers' vehicle issues, relaying that information to mechanics, providing cost estimates, and keeping customers updated on the status of repairs. Their role ensures clear communication, accurate documentation of service needs, and overall customer satisfaction throughout the repair process.

What is the difference between Automotive Service Advisor Writer vs Automotive Service Technician?

AspectAutomotive Service Advisor WriterAutomotive Service Technician
CredentialsCustomer service skills, basic automotive knowledge, often certifications like ASE Service AdvisorASE certifications, technical training, high school diploma or equivalent
Work EnvironmentFront desk, customer interaction, office and service bayService bay, repair shop, hands-on mechanical work
Industry UsageCustomer communication, service sales, schedulingDiagnosing, repairing, and maintaining vehicles

While both roles are essential in automotive service centers, the Automotive Service Advisor Writer focuses on customer communication, service sales, and administrative tasks. In contrast, the Automotive Service Technician performs the technical repairs and diagnostics. Understanding these differences helps customers and employers identify the right skills and expectations for each position.

What cities are hiring for Automotive Service Advisor Writer jobs? Cities with the most Automotive Service Advisor Writer job openings:
What states have the most Automotive Service Advisor Writer jobs? States with the most job openings for Automotive Service Advisor Writer jobs include:
Automotive Service Advisor Writer jobs near you
Infographic showing various Automotive Service Advisor Writer job openings in the United States as of May 2026, with employment types broken down into 20% Full Time, and 80% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,214 per year, or $24.1 per hour.

Automotive Service Advisor/Writer

The Faulkner Automotive Group

Harrisburg, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Automotive Service Advisor/Writer to join our team at Hyundai Harrisburg or Nissan Harrisburg! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards.

Automotive Service Advisor/Writer Benefits, include:

  • Top-tier benefits: Medical, Dental and Vision
  • 401k with company match
  • Paid time off & paid holidays
  • Employee discounts
  • Employee referral bonuses
  • Annual reviews and merit increases

As a Service Advisor/Writer, you are the first point of contact for all customers bringing their vehicle in for service. It is your job to greet the customer and take them through the repair process in a smooth, professional manner! The process begins by doing a walk around of the vehicle, gathering vehicle information and listening to the customer explain any issues so you can better understand the problem.

Automotive Service Advisor/Writer Requirements

  • Valid driver's license
  • Vehicle repair or service experience preferred
  • Customer service experience preferred
  • Previous service advisor experience preferred

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.

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