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Director Of Managed Services Jobs (NOW HIRING)

Pwc

Managed Services - Health PLS R&D - Director

Tampa, FL · On-site

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Managed Services Management Level Director & Summary At ... You are expected to be a guardian of PwC's reputation, understanding that quality, integrity ...

GridSource

Telecom Director

Omaha, NE · On-site

Position Overview The Director of Telecom Managed Services is a senior leadership role responsible for the strategy, delivery, and operational excellence of managed telecom services across enterprise ...

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Director Of Managed Services information

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$99.5K

$111.2K

$122.5K

How much do director of managed services jobs pay per year?

As of Jun 9, 2026, the average yearly pay for director of managed services in the United States is $111,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $117,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Managed Services, and why are they important?

To thrive as a Director of Managed Services, you need strong leadership abilities, deep knowledge of IT service management, and experience with strategic planning, often supported by a relevant degree and ITIL certification. Familiarity with managed services platforms, cloud solutions, and service delivery tools is essential, as is experience with contract management systems. Outstanding communication, client relationship management, and problem-solving skills set top performers apart in this role. These competencies are critical to ensuring service excellence, client satisfaction, and the effective scaling of managed services operations.

What is the difference between Director Of Managed Services vs Network Operations Manager?

AspectDirector Of Managed ServicesNetwork Operations Manager
CredentialsTypically requires IT management certifications (e.g., CISSP, PMP)Often holds network-specific certifications (e.g., CCNP, CCNA)
Work EnvironmentOversees multiple client accounts and service delivery teamsFocuses on managing internal network infrastructure and team
Industry UsageCommon in managed service providers and IT consulting firmsFound within large organizations managing internal networks
Search/Comparison IntentUnderstanding leadership roles in managed servicesManaging network operations and infrastructure

The Director Of Managed Services typically oversees multiple client accounts, focusing on service delivery, client satisfaction, and strategic planning. In contrast, the Network Operations Manager concentrates on managing internal network infrastructure, ensuring operational efficiency. Both roles require strong IT credentials but differ in scope and environment, with the director often working in service provider settings and the manager within large organizations.

What are some common challenges faced by a Director of Managed Services, and how can they be addressed?

A Director of Managed Services often encounters challenges such as aligning service delivery with client expectations, managing distributed teams, and keeping up with rapidly evolving technology standards. To address these, it's important to establish clear communication channels with both clients and internal teams, implement robust service level agreements (SLAs), and foster a culture of continuous learning and improvement. Additionally, leveraging automation and regularly reviewing operational processes can help ensure efficiency and client satisfaction.

What does a Director of Managed Services do?

A Director of Managed Services oversees the delivery and quality of managed IT or business services provided to clients. They are responsible for managing teams, developing service strategies, ensuring customer satisfaction, and optimizing service performance. This role often involves collaborating with clients to understand their needs and aligning services accordingly. Additionally, they handle budgeting, process improvement, and compliance with industry standards to ensure effective and efficient service delivery.
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What cities are hiring for Director Of Managed Services jobs? Cities with the most Director Of Managed Services job openings:
Who are the top companies hiring for Director Of Managed Services jobs? The top employers for Director Of Managed Services jobs are:
What states have the most Director Of Managed Services jobs? States with the most job openings for Director Of Managed Services jobs include:
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Director Of Managed Services jobs near you
Infographic showing various Director Of Managed Services job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 14% Part Time, and 13% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $111,249 per year, or $53.5 per hour.
Director of Managed Services Program

Director of Managed Services Program

M&T Bank

Buffalo, NY

$128K - $214K/yr

Full-time

Posted 11 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 180 frontline employees who took The Breakroom Quiz

66th of 141 rated banks

Job description

Location: One M&T Plaza (Buffalo, NY) - HybridSchedule: Monday-Friday 8AM-5PM (occasional evenings as needed)

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Overview:

The Director of Managed Services Program is a senior enterprise leader responsible for defining, operationalizing, and scaling M&T Bank's managed services strategy across the enterprise. This role leads the work to refine our vision, build the roadmap, and establish the standards, methodologies, and operating model that business lines will use to evaluate, adopt, and manage managedservice capabilities.

Acting as the enterprise authority on managed services, this leader partners closely with senior executives, operational owners, and the Global Sourcing organization to advance M&T's strategic objectives, improve operational efficiency, reduce cost, strengthen resiliency, and broaden enterprise capability.

The role requires a strong blend of strategic vision, consulting rigor, governance discipline, relationshipbuilding acumen, and project/program management and delivery - functioning as the "center of excellence" for managed services adoption, capability maturity, and enterprise alignment.

Role Responsibilities:

  • Define the enterprise vision, objectives, and multiyear roadmap for Managed Services in partnership with other leaders, ensuring alignment with business strategy and enterprise priorities.

  • Develop and maintain the Managed Services Playbook, providing standards, frameworks, and guidance that business lines will use to evaluate and adopt managedservice opportunities.

  • Partner with business leaders to identify, assess, and shape managedservice use cases, leading analysis and recommendations that inform seniorlevel decisionmaking.

  • Collaborate with the Global Sourcing team on core elements of the Managed Services program, ensuring alignment on partner evaluation approaches, sourcing strategy, and program expectations.

  • Lead crossfunctional working groups or committees to drive managedservice initiatives, ensuring effective planning, stakeholder alignment, and operational readiness.

  • Educate, influence, and advise senior leaders and business unit stakeholders on managedservice capabilities, opportunities, and best practices across the enterprise.

  • Prepare and deliver executivelevel presentations and updates, communicating program vision, progress, analysis, and recommendations clearly and strategically.

Education and Experience Required:

  • Bachelor's degree and a minimum of 9 years' relevant work experience, or in lieu of a degree, a combined minimum of 14 years higher education and/or work experience, including a minimum of 9 years' relevant work experience

  • Minimum of 3 years' managerial experience

  • Advanced analytical ability

  • Advanced creative problem-solving skills

  • Excellent interpersonal skills necessary for business partner relationships within and outside the organization

  • Experience communicating professionally at many different levels

  • Excellent verbal and written communication skills

  • Strong attention to detail

  • Excellent problem-solving skills

  • Excellent analytical skills

  • Experience thriving in a fast-paced environment

  • Advanced experience with pertinent word processing, spreadsheet, presentation, project, email and file sharing software

Education and Experience Preferred:

  • MBA or advanced degree preferred, especially with concentration in strategy, operations, or organizational leadership.

  • More than 10 years of experience leading enterpriselevel strategic or transformation initiatives, preferably involving operatingmodel design, capability building, or largescale change.

  • Demonstrated experience working in or alongside managed services, outsourcing, shared services, vendor strategy, or business process optimization functions.

  • Prior consulting, advisory, or audit experience that involved structured problemsolving, executive engagement, and development of strategic recommendations.

  • Experience leading crossfunctional teams and influencing senior leaders in complex, matrixed organizations.

  • Advanced experience building or applying analytical frameworks, financial models, or businesscase evaluations to inform strategic decisions.

  • Experience developing playbooks, operating standards, or enterprise methodologies in support of large programs or capability rollouts.

  • Exposure to procurement, sourcing strategy, or vendorgovernance environments sufficient to partner effectively with Global Sourcing (without performing sourcing responsibilities).

  • Formal training or certifications in project management, process improvement, or change management (PMP, Six Sigma Black Belt, LEAN, Prosci) preferred.

  • Demonstrated curiosity and innovation, with a track record of identifying opportunities to modernize processes, improve efficiency, or elevate enterprise capabilities.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of America

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