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Customer Support Specialist Jobs (NOW HIRING)

SurveyMonkey

Customer Support Specialist

Ballston Spa, NY

$18 - $24.25/hr

Ballston Spa National Bank (BSNB) is looking to hire a Customer Support Specialist to support our growing Customer Support Operations department! How do we invest in you? This position earns ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

Breathing Color

Customer Support Specialist

Austin, TX · On-site

$45K - $50K/yr

Customer Support Specialist Job Title : Customer Support Specialist Job Location : 301 W. Howard Lane, Austin, TX 78753 Start Date : ASAP Shift : M-F, Every week 8:00am-5:00pm CST. Department

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

Crutchfield

Customer Support Specialist

Norton, VA

$17.34/hr

We're looking for exceptional Customer Support Specialists to join our growing team. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, a family-owned ...

Sparkbit 360

Customer Support Specialist

Washington, DC

$20.50 - $27.50/hr

About the job Customer Support Specialist Position Overview: We are searching for a reliable and detail-oriented Customer Support Specialist to assist with customer interactions and support daily ...

Edmunds GovTech

Customer Support Specialist

Northfield, NJ · On-site

$48K - $62K/yr

Job Type Full-time Description The Customer Support Specialist is the heartbeat of our organization. They provide exceptional customer support in a professional and positive manner while speaking to ...

Superior Essex

Customer Support Specialist

Fort Wayne, IN

$16.50 - $22.25/hr

The Customer Support Specialist will investigate customer complaints, make determinations of appropriate actions to resolve customer complaints, resolve customer complaints, or make recommendations.

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Customer Support Specialist information

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How much do customer support specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Specialist vs Customer Service Representative?

AspectCustomer Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; basic communication skills
Work EnvironmentTechnical support, troubleshooting, often via phone, chat, or emailGeneral customer interactions, sales, and issue resolution
Employer & Industry UsageTech, software, electronics, and service industriesRetail, telecom, hospitality, and service sectors

Customer Support Specialists focus on technical assistance and troubleshooting, often requiring specific product knowledge. Customer Service Representatives handle general inquiries, sales, and customer relations. While both roles involve customer interaction, the Specialist role tends to be more technical and problem-solving oriented.

What are the key skills and qualifications needed to thrive as a Customer Support Specialist, and why are they important?

To thrive as a Customer Support Specialist, you need excellent problem-solving abilities, strong communication skills, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is typically required. Patience, empathy, and active listening are vital soft skills that help build rapport and resolve customer issues effectively. These abilities are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.

What Is a Customer Support Specialist?

A customer support specialist is a member of the customer service department of a business or other organization. As a customer support specialist, it is your job to handle customer service interactions for your organization. Your typical duties involve resolving complaints, making recommendations, and providing information about your company’s products and services. You must follow all company protocol and keep accurate records of each interaction. The minimum qualifications for this career include customer service experience and strong communication skills. Some employers prefer those with a bachelor’s degree in business administration, service management, or a related field.

What are Customer Support Specialists?

Customer Support Specialists are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, chat, or social media to ensure customer satisfaction. Their role is essential for maintaining positive relationships between a company and its clients, often acting as the first point of contact for customer concerns. Excellent communication, problem-solving skills, and product knowledge are key requirements for this position.

How does a Customer Support Specialist typically collaborate with other departments to resolve customer issues?

Customer Support Specialists frequently work closely with teams such as technical support, sales, and product development to resolve complex customer inquiries. When an issue requires technical expertise or product changes, they escalate cases and coordinate with the appropriate team, ensuring that customers receive accurate information and timely resolutions. Effective communication and documentation are crucial, as specialists often serve as the bridge between customers and internal teams. This collaborative environment not only improves customer satisfaction but also provides insight into broader company operations.
More about Customer Support Specialist jobs
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What are the most commonly searched types of Customer Support Specialist jobs? The most popular types of Customer Support Specialist jobs are:
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What states have the most Customer Support Specialist jobs? States with the most job openings for Customer Support Specialist jobs include:
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Customer Support Specialist jobs near you
Infographic showing various Customer Support Specialist job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Customer Support Specialist

STRADA Search Group

Howell, MI

$18 - $21/hr

Full-time

Posted 27 days ago

Job description

Job Description: Customer Support Specialist

Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime.

Primary Job Function:

Customer Support Specialists are responsible for fielding all customer inquiries, complaints, and requests in a timely and accurate way, via phone and email. Their ultimate goal is to provide positive customer experiences by enhancing relationships. To be successful in this role, the Customer Support Specialist should be an excellent communicator in both verbal and written form. Ultimately, the Customer Support Specialist assists with establishing our reputation as a Company that offers excellent customer support during all service and after service completion procedures.

Required Qualifications:

  • Strong phone and verbal communication skills along with active listening
  • Strong reading and comprehension skills along with excellent written communication skills
  • Ability to read and comprehend a large volume of detail and execute appropriate action
  • Patience when handling tough cases
  • Ability to multitask and prioritize
  • Ability to work in a fast-paced environment
  • Proficient with Microsoft Outlook (Email Platform)
  • Other duties as assigned
  • Previous experience in a customer support role preferred

Daily Duties:

  • Answer all incoming telephone calls as primary
  • Manage/respond to all emails arriving via our general service inquiry communication channel
  • Collaborate with other departments to resolve customer issues
  • Provide basic information about company's services and policies
  • Create and maintain customer service master accounts
  • Book new service requests as they arise
  • Update status of existing service requests in response to customer inquires
  • Keep accurate records of customer interactions
  • Other duties as assigned